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- Tasks: Enhance guest experiences by providing outstanding service and building relationships.
- Company: Prominent hotel in York with a focus on exceptional guest service.
- Benefits: Attractive benefits package, including discounts and career development opportunities.
- Why this job: Join a dynamic team and make a real difference in guests' stays.
- Qualifications: Strong customer service skills and ability to anticipate guest needs.
- Other info: Exciting role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A prominent hotel in York is seeking a dedicated Guest Service Assistant to enhance the guest experience by providing outstanding service and building relationships. Candidates should possess strong customer service skills and the ability to anticipate guest needs. The role includes a variety of responsibilities, such as supporting hotel objectives and ensuring guest satisfaction. This position offers an attractive benefits package, including discounts and career development opportunities.
Guest Experience Specialist – VIP Care employer: Holiday Inn York
Contact Detail:
Holiday Inn York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Specialist – VIP Care
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at the hotel you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest service shine through. Share stories that highlight your customer service skills and how you’ve gone above and beyond for guests.
✨Tip Number 3
Research the hotel! Know their values, mission, and what makes them stand out. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to express your appreciation and keep your name fresh in their minds as they make their decision.
We think you need these skills to ace Guest Experience Specialist – VIP Care
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let your enthusiasm for providing outstanding service shine through. We want to see how you can enhance the guest experience and build relationships, so share any relevant experiences that highlight your customer service skills.
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the listing, like 'anticipate guest needs' and 'supporting hotel objectives', to show us you understand what we're looking for in a Guest Experience Specialist.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your key skills and experiences that relate directly to the role. This will help us see your potential quickly!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Holiday Inn York
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its history, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. Highlighting these moments will demonstrate your ability to anticipate guest needs and provide outstanding service.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you respond more effectively and show that you value communication, which is key in a guest experience role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the hotel’s approach to guest satisfaction or team dynamics. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
