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- Tasks: Ensure guests have a safe and outstanding experience during night shifts.
- Company: Kew Green Hotels is a rapidly expanding global company with diverse hotel chains.
- Benefits: Enjoy discounts, career development, and free access to leisure facilities.
- Other info: Flexible part-time hours from 10pm to 8am, perfect for students!
- Why this job: Join a vibrant team dedicated to delivering exceptional hospitality and making every guest feel valued.
- Qualifications: Previous customer service experience and tech-savvy skills are preferred.
Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in East Kilbride.
Nights Guest Service Assistant duties include:
- Supporting your hotel in achieving all brand and company metrics and objectives.
- Building and developing relationships with guests, assessing their needs and flexing style and approach appropriately.
- Ensuring all repeat guests, priority members and VIPs receive recognition and appreciation.
- Following SOPs to ensure consistent hospitality for all guests.
- Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products and services and IHG to all guests.
- Representing our company values and culture, ensuring that service excellence remains our top priority.
Benefits include:
- Annual Conference Event and Awards.
- Apprenticeships.
- Robust career development opportunities and support for personal growth.
- Attractive discounts across many major retailers, restaurants, and events.
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
- 50% off food and beverage while you stay in our hotels.
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
Ideally, you will have some previous experience in a fast-paced, customer-facing role and a passion for outstanding Customer Service. Due to the nature of the role, the ability to anticipate guests' needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Business Excellence Manager / Guest Service Manager.
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels Resorts, Marriott International, Wyndham Hotels Resorts, and Hilton. What unites us all is our values. Please view our website for more details.
Join our Kew-Team today! The Holiday Inn - Glasgow East Kilbride is a 101-bedroom hotel 20 minutes from Glasgow city centre. With a bright and vibrant Open Lobby, Cow On The Hill Steak and Grill restaurant, 2 function suites, and modern Leisure Club and pool, there is always plenty to keep you busy. No two days are ever the same for our friendly and professional team dedicated to bringing our guests "The Joy Of Travel".
Guest Services Assistant (Nights) employer: Holiday Inn York City Centre
Contact Detail:
Holiday Inn York City Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant (Nights)
✨Tip Number 1
Familiarise yourself with the Holiday Inn brand and its values. Understanding their commitment to customer service will help you align your approach during the interview and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you anticipated guests' needs or handled challenging situations, as this will showcase your ability to excel in a fast-paced environment.
✨Tip Number 3
Research common questions asked in hospitality interviews, especially those related to night shifts. Being prepared for these questions will help you feel more confident and articulate during your chat with the hotel team.
✨Tip Number 4
Show enthusiasm for the role and the company during your conversation. Expressing genuine interest in working for Kew Green Hotels and contributing to their mission can leave a positive impression on the hiring team.
We think you need these skills to ace Guest Services Assistant (Nights)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Guest Services Assistant position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience, particularly in fast-paced environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide outstanding service.
Write a Personalised Cover Letter: In your cover letter, express your passion for customer service and your understanding of the hotel industry. Mention specific skills that make you a great fit for the role, such as your ability to anticipate guests' needs and your comfort with technology.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Holiday Inn York City Centre
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples from your past experiences where you went above and beyond to meet a guest's needs, as this role heavily relies on providing outstanding service.
✨Demonstrate Flexibility and Adaptability
Since the role involves working nights and dealing with various guest situations, highlight your ability to adapt to changing circumstances. Discuss how you've successfully handled unexpected challenges in previous roles.
✨Familiarise Yourself with the Brand
Research Kew Green Hotels and the Holiday Inn brand before your interview. Understanding their values, culture, and services will show your genuine interest in the company and help you align your answers with their expectations.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask the interviewers. This could be about the team dynamics, training opportunities, or what success looks like in the Guest Services Assistant role. It shows your engagement and eagerness to learn more about the position.