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For Companies At a Glance
- Tasks: Ensure every guest has a safe and outstanding experience at our hotel.
- Company: Join Kew Green Hotels, a rapidly expanding global company with diverse hotel chains.
- Benefits: Enjoy discounts, career development, and free access to leisure clubs.
- Why this job: Be part of a team that values service excellence and guest satisfaction.
- Qualifications: Previous customer service experience and a passion for helping others.
- Other info: Inclusive workplace with support for personal growth and well-being.
Overview
The role
Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Washington, Tyne & Wear.
Beyond that, you\’ll represent our company values and culture, ensuring that service excellence remains our top priority.
Responsibilities
- supporting your hotel in achieving all brand and company metrics and objectives
- building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
- ensuring all repeat guests, priority members and VIPs receive recognition and appreciation
- following SOPs to ensure consistent hospitality for all guests
- maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests
Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.
Details and contact
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.
Benefits
Our rewards package includes:
- Annual Conference Event and Awards
- Apprenticeships
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
- 50% off food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
What you’ll bring to the team
Ideally, you will have previous experience in a fast-paced, customer facing role and passion for outstanding customer service. Due to the nature of the role the ability to anticipate guests’ needs is highly desirable. You will also be comfortable using a range of technology, including MS Office and Opera Oracle.
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need.
Next steps
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Hotel Manager / Guest Service Manager.
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.
Join our Kew-Team today!
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Guest Service Assistant employer: Holiday Inn Washington
Contact Detail:
Holiday Inn Washington Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Get to know the company! Before your chat, do a bit of research on Kew Green Hotels and their values. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a guest. This will help you demonstrate your passion for outstanding service during your interview.
✨Tip Number 3
Be ready to flex your style! Since the role involves assessing guests' needs, think about how you can adapt your approach based on different situations. Show them you can handle anything that comes your way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Kew-Team. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for outstanding customer service shine through. Share specific examples of how you've gone above and beyond for guests in previous roles. We love to see that passion!
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences that align with the Guest Service Assistant role. Highlight any relevant experience in fast-paced environments and your ability to anticipate guests' needs. This helps us see why you're a great fit!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of what makes you a fantastic candidate.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application gets to the right people. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Holiday Inn Washington
✨Know Your Guests
Before the interview, research Kew Green Hotels and their guest demographics. Understanding who their guests are and what they value will help you tailor your responses to show how you can enhance their experience.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to anticipate needs and provide outstanding service will resonate well with the interviewers.
✨Familiarise Yourself with Technology
Since the role involves using technology like MS Office and Opera Oracle, brush up on these tools. Being able to discuss your proficiency or willingness to learn will demonstrate your readiness for the role.
✨Embrace the Company Culture
Kew Green Hotels values inclusivity and teamwork. Be prepared to discuss how you align with these values and how you can contribute to a positive team environment. Showing that you fit into their culture can set you apart from other candidates.