At a Glance
- Tasks: Ensure every guest has a safe and outstanding experience at our hotel.
- Company: Join Kew Green Hotels, a rapidly expanding global company with diverse hotel chains.
- Benefits: Enjoy discounts, career development, and free access to leisure clubs.
- Other info: Inclusive workplace with support for personal growth and well-being.
- Why this job: Be part of a team that values service excellence and guest satisfaction.
- Qualifications: Previous customer service experience and a passion for helping others.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.
This role reports directly to the Guest Service Manager.
What you’ll do
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set‑ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for
- A genuine passion for people and hospitality. Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in‑person interview.
We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Guest Service Assistant in Washington employer: Holiday Inn Washington
Kew Green Hotels is an exceptional employer, offering a vibrant work culture where every team member is valued and encouraged to grow. Located in Washington, Tyne & Wear, our Guest Service Assistants enjoy robust career development opportunities, attractive discounts, and comprehensive wellbeing support, all while being part of a dynamic team dedicated to delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Washington
✨Tip Number 1
Get to know the company! Before your chat, do a bit of research on Kew Green Hotels and their values. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a guest. This will help you demonstrate your passion for outstanding service during your interview.
✨Tip Number 3
Be ready to flex your style! Since the role involves assessing guests' needs, think about how you can adapt your approach based on different situations. Show them you can handle anything that comes your way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Kew-Team. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Service Assistant in Washington
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for outstanding customer service shine through. Share specific examples of how you've gone above and beyond for guests in previous roles. We love to see that passion!
Tailor Your Application:Make sure to customise your application to reflect the skills and experiences that align with the Guest Service Assistant role. Highlight any relevant experience in fast-paced environments and your ability to anticipate guests' needs. This helps us see why you're a great fit!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of what makes you a fantastic candidate.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application gets to the right people. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Holiday Inn Washington
✨Know Your Guests
Before the interview, research Kew Green Hotels and their guest demographics. Understanding who their guests are and what they value will help you tailor your responses to show how you can enhance their experience.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to anticipate needs and provide outstanding service will resonate well with the interviewers.
✨Familiarise Yourself with Technology
Since the role involves using technology like MS Office and Opera Oracle, brush up on these tools. Being able to discuss your proficiency or willingness to learn will demonstrate your readiness for the role.
✨Embrace the Company Culture
Kew Green Hotels values inclusivity and teamwork. Be prepared to discuss how you align with these values and how you can contribute to a positive team environment. Showing that you fit into their culture can set you apart from other candidates.
