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- Tasks: Deliver exceptional service across reception, restaurant, and events while building genuine guest relationships.
- Company: Join Kew Green Hotels, a leading hotel management company passionate about guest experience.
- Benefits: Enjoy career development, discounts on stays, free gym access, and 24/7 support.
- Why this job: Kickstart your hospitality career in a friendly, inclusive environment where you can thrive.
- Qualifications: A passion for people, strong communication skills, and a proactive approach are key.
- Other info: Apply early; we review applications as they come in!
The predicted salary is between 988 - 1219 £ per month.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
What you’ll do:
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for:
- A genuine passion for people and hospitality.
- Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you:
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps:
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud. Learn more about who we are and what drives us at www.kewgreenhotels.com.
Guest Service Assistant employer: Holiday Inn Taunton
Contact Detail:
Holiday Inn Taunton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kew Green Hotels. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Guest Service Assistant, you'll be all about making guests feel welcome. Try role-playing with a friend or family member to get comfortable with common scenarios you might face, like handling guest complaints or checking someone in.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you care about the role and are ready to represent the hotel’s values.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Show Your Passion: Let your love for hospitality shine through in your application. We want to see that genuine passion for people and making their day better, so share any experiences that highlight this!
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and qualities we’re looking for. Mention your communication skills and proactive approach, as these are key to being a great Guest Service Assistant.
Be Yourself: We’re all about authenticity! Don’t be afraid to let your personality come through in your writing. We want to know who you are and how you can contribute to our team culture.
Apply Early: We review applications as they come in, so don’t wait around! Head over to our website and get your application in early to avoid missing out on this fantastic opportunity.
How to prepare for a job interview at Holiday Inn Taunton
✨Know the Company
Before your interview, take some time to research Kew Green Hotels. Understand their values, culture, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Your Passion for Hospitality
During the interview, express your enthusiasm for working in hospitality. Share any relevant experiences, even if they are informal, that highlight your love for making people feel welcome. Remember, they’re looking for someone who genuinely cares about guest experiences!
✨Prepare for Role-Specific Scenarios
Think about common situations you might face as a Guest Service Assistant, like handling difficult guests or managing busy periods at reception. Prepare some examples of how you would handle these scenarios, demonstrating your proactive approach and strong communication skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for career development, or how the team maintains high service standards. This shows you’re engaged and serious about the role, plus it gives you valuable insights into the company.
