At a Glance
- Tasks: Serve guests and create memorable experiences during the festive season.
- Company: Join Kew Green Hotels, a leading hotel management company with a people-first approach.
- Benefits: Enjoy discounted food, 24/7 support, and free access to leisure facilities.
- Other info: Inclusive workplace with opportunities for everyone; apply early to secure your spot!
- Why this job: Be part of a vibrant team and make a difference in guest experiences this Christmas.
- Qualifications: Passion for customer service; experience in fast-paced roles is a plus.
The predicted salary is between 9.9 - 12.1 £ per hour.
The role is a fixed term position, ending on 31st December. Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience.
Guest Service Assistant (Christmas Temp) duties include:
- Serving guests across the bar, restaurant and banqueting areas throughout the festive season
- Setting up for festive events, with a high level of attention to detail
- Supporting other areas of guest service, such as breakfast and front office, as required
- Supporting your hotel in achieving all brand and company metrics and objectives
- Building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
- Ensuring all repeat guests, priority members and VIPs receive recognition and appreciation
- Following SOPs to ensure consistent hospitality for all guests
Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.
Our rewards package includes:
- Discounted food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
While experience in a fast-paced, customer facing role would be an advantage, we're keen to hear from anyone with a passion for people and delivering outstanding customer service. At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need.
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.
Guest Service Assistant (Christmas Temp) employer: Holiday Inn Stoke on Trent
Holiday Inn Stoke on Trent offers a dynamic work environment where employees can engage with guests and contribute to memorable experiences. The company values inclusivity and supports professional development, making it an attractive place for individuals seeking growth opportunities in the hospitality sector. Employees are encouraged to build relationships with guests and uphold high standards of service, ensuring a rewarding experience for both staff and visitors.
Contact Details:
Holiday Inn Stoke on Trent Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (Christmas Temp)
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Guest Service Assistant (Christmas Temp)
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Holiday Inn Stoke on Trent
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Holiday Inn Stoke on Trent. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
