At a Glance
- Tasks: Deliver memorable experiences for guests and ensure smooth hotel operations overnight.
- Company: Join Kew Green Hotels, a leading hotel management company with a people-driven culture.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support.
- Other info: Flexible shifts and opportunities for personal growth in a dynamic environment.
- Why this job: Be a key player in creating a welcoming atmosphere for guests at night.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a friendly, reliable and guest-focused Nights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for our guests during out-of-hours periods. Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance.
As a Nights Guest Service Assistant, you will be responsible for supporting the hotel in achieving brand standards, guest satisfaction targets and company objectives, while ensuring every guest feels valued and well cared for. Key responsibilities include:
- Building strong relationships with guests, adapting your approach to meet individual needs
- Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation
- Providing drinks service on our residents’ bar
- Preparing and delivering food from our 24 hour menu for guests arriving through the night
- Checking out any early arrivals, ensuring accurate billing and a positive lasting impression
- Completing any cleaning and set up required to ensure the hotel is ready for the next day
- Supporting the night audit process
- Ensuring fire and safety requirements are met
Beyond day-to-day duties, you will be a role model for our values and culture, helping to ensure service excellence remains at the heart of everything we do.
Ideally, you will have previous experience in a fast‑paced, customer‑facing role and a genuine passion for delivering outstanding customer service. You are naturally attentive, able to anticipate guest needs, and confident working independently during night shifts. You will also:
- Be comfortable using a range of technology, including MS Office.
- Communicate clearly and professionally with guests and colleagues.
- Remain calm, organised and solution‑focused, particularly during quieter overnight periods.
Our rewards package includes:
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
A member of our recruitment team will be in touch to book a 15‑minute chat with shortlisted candidates so we can get to know you better. Candidates who are successful at this stage will be invited to meet the Guest Service Manager to discuss the role in greater detail.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people‑driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.
Guest Service Assistant (Nights) employer: Holiday Inn Slough Windsor
Kew Green Hotels is an exceptional employer, offering a supportive and inclusive work environment where every team member can thrive. As a Nights Guest Service Assistant, you will benefit from career development opportunities through fully funded apprenticeships, enjoy discounts on hotel stays and leisure activities, and have access to 24/7 wellbeing support, all while being part of a passionate team dedicated to delivering outstanding guest experiences.
Contact Details:
Holiday Inn Slough Windsor Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (Nights)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Holiday Inn Slough Windsor. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Holiday Inn Slough Windsor
Don't be shy about reaching out to Holiday Inn Slough Windsor directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Assistant (Nights)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Holiday Inn Slough Windsor and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Holiday Inn Slough Windsor
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
