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- Tasks: Ensure guests have a fantastic experience during the night and build lasting relationships.
- Company: A leading hotel chain known for its outstanding hospitality.
- Benefits: Supportive work environment with great employee benefits.
- Why this job: Join a dynamic team and make every guest's night memorable.
- Qualifications: Customer service experience and tech-savvy skills.
The predicted salary is between 988 - 1219 £ per month.
A leading hotel chain in Runcorn is seeking a Nights Guest Service Assistant. In this role, you will ensure every guest enjoys a safe and outstanding experience during the night.
Responsibilities include:
- Building relationships
- Following service procedures
- Providing excellent hospitality
Ideal candidates will have experience in customer service and be comfortable with technology. The position offers a supportive work environment and numerous employee benefits.
Nights Guest Experience Assistant (VIP & Front Desk) in Runcorn employer: Holiday Inn Runcorn
Contact Detail:
Holiday Inn Runcorn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Guest Experience Assistant (VIP & Front Desk) in Runcorn
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services and amenities offered. This way, when you chat with potential employers, you can show off your knowledge and passion for providing outstanding guest experiences.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, try role-playing different scenarios with friends or family. This will help you feel more confident when interacting with guests and showcasing your customer service experience.
✨Tip Number 3
Don’t underestimate the power of technology! Brush up on any relevant software or tools that might be used at the front desk. Being tech-savvy will not only impress your interviewers but also make your job easier once you land it.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your skills. Plus, it shows you’re serious about joining our team and ready to provide that top-notch hospitality we pride ourselves on.
We think you need these skills to ace Nights Guest Experience Assistant (VIP & Front Desk) in Runcorn
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference in how we perceive your fit for the Nights Guest Experience Assistant role.
Highlight Relevant Experience: Make sure to emphasise any customer service experience you have, especially in hospitality. We’re looking for candidates who can build relationships and provide excellent service, so share specific examples of how you've done this in the past.
Be Tech-Savvy: Since the role involves using technology, mention any relevant tech skills or experiences you have. Whether it's managing bookings or using hotel management software, showing us you're comfortable with tech will give you an edge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Holiday Inn Runcorn
✨Know the Company Inside Out
Before your interview, do some research on the hotel chain. Understand their values, mission, and what sets them apart in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role focuses on guest experience, be ready to share specific examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond for a guest or resolved a difficult issue.
✨Familiarise Yourself with Technology
As the job requires comfort with technology, brush up on any relevant software or systems commonly used in hotels. If you have experience with booking systems or front desk operations, be sure to mention it during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you determine if it's the right fit for you.
