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- Tasks: Lead a team to ensure outstanding guest experiences during the night.
- Company: A leading hotel chain known for its exceptional service.
- Benefits: Travel discounts, flexible hours, and great progression opportunities.
- Why this job: Make a difference in guests' nights while developing your leadership skills.
- Qualifications: Proven leadership skills and a passion for guest service.
- Other info: Join a positive work culture in a dynamic hotel environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading hotel chain in Runcorn seeks a Guest Services Manager to oversee guest operations during the night. You will lead a team of Guest Service Assistants, ensuring all guests receive outstanding service and support a positive work culture.
Responsibilities include:
- Managing guest experiences
- Conducting Night Audit procedures
- Resolving complaints
The ideal candidate should have proven leadership skills and be highly attentive to guest needs. Enjoy benefits including travel discounts, flexible hours, and opportunities for progression.
Night Guest Experience Leader in Runcorn employer: Holiday Inn Runcorn
Contact Detail:
Holiday Inn Runcorn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Experience Leader in Runcorn
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest service shine through. Share stories that highlight your leadership skills and how you've made guests feel special.
✨Tip Number 3
Be proactive! If you see a hotel you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. You never know what opportunities might pop up!
✨Tip Number 4
Apply through our website! We make it super easy for you to find roles like Night Guest Experience Leader. Plus, you’ll be the first to know about new openings and exclusive benefits.
We think you need these skills to ace Night Guest Experience Leader in Runcorn
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any previous leadership experience you have. We want to see how you've successfully managed teams and created a positive work culture in the past.
Focus on Guest Experience: Since this role is all about enhancing guest experiences, share specific examples of how you've gone above and beyond for guests in your previous roles. We love hearing about those little moments that made a big difference!
Be Detail-Oriented: Attention to detail is key in this position, especially when it comes to Night Audit procedures. Make sure your application is free from typos and clearly structured. We appreciate clarity and professionalism!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Holiday Inn Runcorn
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel chain thoroughly. Understand their values, guest experience philosophy, and any recent news or awards. This will help you demonstrate your enthusiasm for the role and show that you’re genuinely interested in contributing to their success.
✨Showcase Your Leadership Skills
As a Night Guest Experience Leader, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service quality. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult guest or managing a team during a busy night shift. Think of scenarios you might face and outline your approach to resolving them while ensuring a positive guest experience.
✨Emphasise Your Attention to Detail
In the hospitality industry, attention to detail is crucial. Be ready to discuss how you ensure high standards in guest services and how you monitor your team's performance. Highlight any systems or processes you’ve implemented in the past to maintain quality and consistency.
