At a Glance
- Tasks: Ensure guests have a safe and outstanding experience at our hotel.
- Company: Join Kew Green Hotels, a rapidly expanding global company with diverse hotel chains.
- Benefits: Enjoy career development, discounts, free gym access, and mental health support.
- Other info: Inclusive workplace with support for all backgrounds and abilities.
- Why this job: Be part of a team that values service excellence and guest satisfaction.
- Qualifications: Previous customer service experience and a passion for helping others.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.
This role reports directly to the Guest Service Manager.
What you’ll do
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set‑ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for
- A genuine passion for people and hospitality. Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in‑person interview.
We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Guest Service Assistant (Casual) in Crick employer: Holiday Inn Rugby - Northampton
Kew Green Hotels is an exceptional employer that prioritises employee growth and well-being, offering robust career development opportunities and a supportive work culture. Located in a vibrant hotel environment, our Guest Service Assistants enjoy attractive discounts across major retailers and partner hotels, as well as free access to leisure facilities, ensuring a rewarding and fulfilling experience both at work and beyond. Join us to be part of a diverse team that values inclusivity and excellence in hospitality.
Contact Details:
Holiday Inn Rugby - Northampton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (Casual) in Crick
✨Tip Number 1
Get to know the company before your chat! Check out Kew Green Hotels' website and social media. This way, you can drop in some cool facts during your conversation, showing that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and how you'd answer them, especially around customer service scenarios. We want to hear how you’d handle different situations with guests, so be ready to share your experiences.
✨Tip Number 3
Show off your personality! When chatting with us, let your passion for hospitality shine through. We’re looking for someone who can build relationships with guests, so don’t be shy about sharing what makes you tick in this industry.
✨Tip Number 4
Follow up after your chat! A quick thank-you email can go a long way. It shows that you appreciate the opportunity and are keen on the role. Plus, it keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace Guest Service Assistant (Casual) in Crick
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Guest Service Assistant role. Highlight any relevant experience in customer service and how you can contribute to creating outstanding guest experiences at our hotel.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication that gets your message across without fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Holiday Inn Rugby - Northampton
✨Know Your Stuff
Make sure you have a solid understanding of the hotel and its services. Familiarise yourself with IHG hotels in your region and be ready to discuss their offerings. This shows your enthusiasm and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight how you anticipate needs and adapt your approach to different guests. This is crucial for a Guest Service Assistant role!
✨Practice Active Listening
During the interview, listen carefully to the questions asked. This not only helps you answer accurately but also demonstrates your ability to engage with guests effectively. Remember, communication is key in hospitality!
✨Embrace the Company Culture
Research Kew Green Hotels and understand their values. Be ready to discuss how your personal values align with theirs. Showing that you fit into their culture can set you apart from other candidates.
