At a Glance
- Tasks: Lead a dynamic hotel team to deliver exceptional guest experiences and manage daily operations.
- Company: Join Kew Green Hotels, a rapidly expanding global company with a diverse portfolio.
- Benefits: Enjoy discounted stays, retail discounts, free gym access, and career development opportunities.
- Other info: Inclusive workplace culture with support for all backgrounds and abilities.
- Why this job: Be a visionary leader in a beautiful location, inspiring your team and making a real impact.
- Qualifications: Strong leadership, communication skills, financial acumen, and a customer-centric approach.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a decisive, visionary leader to nurture the developing team at this 95-bedroom hotel by the beautiful village of Crick, just off junction 18 of the M1. With a solid understanding of hotel operations, you will lead from the front, inspiring and supporting your team to deliver outstanding experiences at every stage of the guest journey. This role reports to the Regional General Manager.
About the role
You are responsible for overseeing the smooth running of day-to-day operations in the hotel and managing ongoing profitability. Guiding and nurturing your team, you ensure all revenue, guest satisfaction and brand targets are met. Duties include:
- Managing budgets and controlling expenditure.
- Recruiting, training and managing hotel employees.
- Ensuring compliance with health, safety and licensing laws, as well as maintaining property and amenities.
- Continuously improving business operations through standard procedures, maximising revenue and monitoring employee performance.
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at atrrecruitment@kewgreenhotels.com.
About You
You are an expert in hotel operations, but what you’re best at is people. Whether you’re nurturing a nervous new start or developing a future star, you always know how to get the best from your team. You instinctively know when it’s time to step back and empower or when you must lead decisively, and you never shy away from a tough conversation. Providing clear direction to your HODs, you create a culture of ownership, where everyone is committed to achieve together.
An ideal candidate for this role should possess the following attributes:
- Strong Leadership: You motivate and inspire your team, fostering a positive work environment by leading from the front.
- Exceptional Communication: With excellent verbal and written communication skills, you are equally comfortable interacting with guests, employees and stakeholders.
- Financial Acumen: A solid understanding of budget management and the ability to drive revenue while controlling costs.
- Solution Driven: In all situations, your main goal is to provide as quick, clear and effective a solution as possible.
- Customer Centric: Dedication to ensuring exceptional guest satisfaction and experience.
- Innovative and Detail Oriented: Proactive in seeking opportunities to improve service delivery and maximise revenue, with a keen eye for detail in overseeing property maintenance, health and safety and compliance.
- Team Player: Capability to recruit, train and manage a diverse team, fostering growth and development.
Benefits
Our rewards package includes:
- Discounted hotel stays around the globe, with food and beverage discounts.
- Attractive discounts across many major retailers, restaurants, and events.
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
- Personal and career development, including apprenticeships.
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.
Next steps
A member of the recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Regional General Manager and Director of Operations.
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across several leading hotel brands. Our mission is to operate hotels which make us proud, but what unites us all is our values:
- We Love To Pursue Outstanding
- We Respect Our People And Communities
- We Focus On Details
- We Are Pragmatic
If you share our values and you’re committed to doing work that you can be proud of, we would love to hear from you! You can find out more about our mission and values, our history and more on our website at www.kewgreenhotels.com.
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need.
General Manager employer: Holiday Inn Rugby - Northampton
Kew Green Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. Located in the picturesque village of Crick, our 95-bedroom hotel provides unique benefits such as discounted global hotel stays, unlimited access to leisure facilities, and a strong commitment to mental health support. Join us to lead a dedicated team in delivering outstanding guest experiences while enjoying a supportive environment that values your contributions.
Contact Details:
Holiday Inn Rugby - Northampton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Kew Green Hotels' mission and values. This way, you can show how your leadership style aligns with their focus on outstanding service and respect for people.
✨Tip Number 2
Practice your communication skills! Since this role is all about inspiring your team and interacting with guests, rehearse how you'll convey your vision clearly and confidently. Maybe even role-play with a friend!
✨Tip Number 3
Prepare some examples of your past successes in hotel operations. Think about times when you improved guest satisfaction or boosted revenue. These stories will help you stand out as a solution-driven leader during your chat with the recruitment team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Kew Green Hotels family.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Leadership Style:When writing your application, make sure to highlight your leadership style. We want to see how you inspire and motivate your team, so share specific examples of how you've nurtured talent or led a team through challenges.
Be Clear and Concise:Use clear and concise language in your application. We appreciate straightforward communication, so avoid jargon and get straight to the point about your skills and experiences that align with the role.
Demonstrate Financial Acumen:Since this role involves managing budgets and driving revenue, be sure to include any relevant financial experience. We love candidates who can showcase their ability to control costs while maximising profits.
Tailor Your Application:Make your application stand out by tailoring it to our values and the job description. We’re looking for someone who shares our commitment to outstanding service and teamwork, so reflect that in your writing!
How to prepare for a job interview at Holiday Inn Rugby - Northampton
✨Know Your Hotel Operations
Brush up on your knowledge of hotel operations before the interview. Be ready to discuss how you would manage day-to-day activities, handle budgets, and ensure compliance with health and safety regulations. This shows that you understand the core responsibilities of the General Manager role.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Highlight your ability to motivate and inspire others, as well as how you handle tough conversations. This will demonstrate your strong leadership skills and your commitment to fostering a positive work environment.
✨Communicate Clearly
Practice your communication skills, both verbal and written. Be ready to articulate your thoughts clearly and concisely during the interview. This is crucial, as exceptional communication is key to interacting with guests, employees, and stakeholders effectively.
✨Be Solution Driven
Think of specific challenges you've faced in previous roles and how you resolved them. Being able to provide quick, clear, and effective solutions will show that you're solution-driven and ready to tackle any issues that may arise in the hotel environment.
