At a Glance
- Tasks: Lead and inspire a dynamic team to deliver exceptional guest experiences.
- Company: Join Kew Green Hotels, a top UK hotel management company.
- Benefits: Enjoy discounted stays, retail perks, and free access to leisure facilities.
- Other info: Inclusive workplace committed to your personal and professional development.
- Why this job: Shape your career in hospitality with full training and growth opportunities.
- Qualifications: Experience in guest service roles and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
As Guest Service Manager, you’ll inspire a multiskilled team delivering across all guest-facing areas. While your background may be focused towards Front Office, F&B or Meetings & Events, your leadership will shape the whole guest service function and you will receive full training to lead confidently across all front facing areas, giving you the experience you need to take the next step towards an Operations or Hotel Manager role. This role reports directly to the General Manager.
What you’ll do:
- Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events.
- Drive service excellence across every guest interaction, from check in to dining.
- Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes.
- Ensure compliance with safety, security, and operational standards across the hotel.
- Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources.
- Take accountability for a guest service function and KPIs, as set out by the Hotel Manager.
- Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.
What we’re looking for:
- Experience in a senior guest service role (eg. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager).
- Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling.
- Strong leadership and communication skills. You inspire and motivate, but aren’t afraid of tough conversations when needed.
- Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations.
Benefits:
- Discounted hotel stays around the globe, with food and beverage discounts.
- Attractive discounts across many major retailers, restaurants, and events.
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
- Personal and career development.
- Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.
Next steps:
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to meet the Hotel Manager for an in-person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.
Guest Service Manager in Crick employer: Holiday Inn Rugby - Northampton
At Kew Green Hotels, we pride ourselves on being an excellent employer, offering a vibrant work culture that fosters personal and professional growth. As a Guest Service Manager, you will lead a dynamic team while enjoying benefits such as discounted hotel stays, access to leisure facilities, and comprehensive support for your wellbeing. Our commitment to inclusivity and development ensures that every employee has the opportunity to thrive in their career within our diverse portfolio of global brands.
Contact Details:
Holiday Inn Rugby - Northampton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Manager in Crick
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Service Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest service excellence. Think about how you would handle tricky situations or guest complaints, and be ready to share your success stories that highlight your leadership skills.
✨Tip Number 3
Showcase your passion for guest service! When you get the chance to chat with potential employers, make sure to express your enthusiasm for creating memorable experiences for guests. It’s all about that positive energy!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Kew Green Hotels. Let’s get you that dream job!
We think you need these skills to ace Guest Service Manager in Crick
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for guest service shine through. We want to see how much you care about creating amazing experiences for guests, so share your stories and examples that highlight your passion!
Tailor Your CV:Make sure your CV is tailored to the Guest Service Manager role. Highlight relevant experience in Front Office, F&B, or Meetings & Events, and don’t forget to mention any leadership roles you've had. We love seeing how your background fits with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Kew Green Hotels!
How to prepare for a job interview at Holiday Inn Rugby - Northampton
✨Know Your Guest Service KPIs
Familiarise yourself with key performance indicators related to guest service, such as guest satisfaction and loyalty recognition. Be ready to discuss how you've successfully managed these in your previous roles.
✨Showcase Your Leadership Skills
Prepare examples of how you've inspired and motivated teams in the past. Think about times when you had to handle tough conversations and how you turned challenges into positive outcomes.
✨Understand the Whole Operation
Since this role involves leading across various areas, brush up on your knowledge of Front Office, Food & Beverage, and Meetings & Events. Show that you're keen to grow beyond your current expertise and are ready to learn.
✨Engage with the Interviewers
Don’t just wait for questions; engage with the interviewers by asking insightful questions about their operations and guest service strategies. This shows your genuine interest in the role and helps you stand out.
