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- Tasks: Ensure every guest has an outstanding experience and support hotel objectives.
- Company: Leading hotel chain in Rotherham with a focus on guest satisfaction.
- Benefits: Career development opportunities and discounts on various services.
- Why this job: Join a dynamic team and make a real difference in guest experiences.
- Qualifications: Passion for customer service and experience in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
A leading hotel chain in Rotherham is seeking a Guest Service Assistant to ensure every guest receives an outstanding experience. The ideal candidate will have a passion for customer service and some experience in a fast-paced environment.
Responsibilities include supporting hotel objectives and maintaining knowledge of hotel products and services.
Benefits include career development opportunities and discounts across a range of services.
Guest Experience Assistant — Growth, Perks & Wellness in Rotherham employer: Holiday Inn Rotherham Sheffield
Contact Detail:
Holiday Inn Rotherham Sheffield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Assistant — Growth, Perks & Wellness in Rotherham
✨Tip Number 1
Get to know the hotel chain inside out! Research their values, services, and what makes them stand out. This way, when you chat with them, you can show off your knowledge and passion for providing an outstanding guest experience.
✨Tip Number 2
Practice your customer service skills before the interview. Think of scenarios where you’ve gone above and beyond for a guest or handled a tricky situation. We want you to shine when discussing your experience in a fast-paced environment!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it’s really like to work there. Plus, it might just help you get your foot in the door!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to contribute to our growth and wellness initiatives.
We think you need these skills to ace Guest Experience Assistant — Growth, Perks & Wellness in Rotherham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to create a great experience for guests or customers in the past.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in fast-paced environments. We want to see how your skills align with the responsibilities mentioned in the job description.
Highlight Your Knowledge of Hotel Services: Demonstrate that you know what makes our hotel special! Mention any knowledge you have about our products and services, as this shows you're genuinely interested in the role and ready to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re proactive!
How to prepare for a job interview at Holiday Inn Rotherham Sheffield
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel chain thoroughly. Familiarise yourself with their services, values, and any recent news. This will not only show your enthusiasm but also help you answer questions about how you can contribute to their goals.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think of specific situations where you went above and beyond for a guest. This will demonstrate your passion for creating outstanding experiences, which is key for the Guest Experience Assistant role.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests or working in a fast-paced environment. Practising your responses will help you feel more confident during the interview. Remember to use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Plus, it’ll boost your confidence when you walk into the room!
