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- Tasks: Ensure every guest has a safe and outstanding experience at our hotel.
- Company: Join the vibrant team at Holiday Inn Rotherham-Sheffield M1 Jct.33.
- Benefits: Enjoy discounts, career development, and free access to leisure facilities.
- Why this job: Be part of a team that prioritises service excellence and guest satisfaction.
- Qualifications: Previous customer service experience and a passion for helping others.
- Other info: Flexible roles with opportunities for personal growth and recognition.
The predicted salary is between 988 - 1219 £ per month.
The role of Guest Service Assistants is to ensure every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based at Holiday Inn Rotherham-Sheffield M1 Jct.33.
Guest Service Assistant duties include:
- Supporting your hotel in achieving all brand and company metrics and objectives.
- Building and developing relationships with guests, assessing their needs and flexing style and approach appropriately.
- Ensuring all repeat guests, priority members and VIPs receive recognition and appreciation.
- Following SOPs to ensure consistent hospitality for all guests.
- Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products and services and IHG to all guests.
Beyond that, you will represent our company values and culture, ensuring that service excellence remains our top priority.
Full details of the role will be discussed with shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team?
Benefits include:
- Annual Conference Event and Awards.
- Apprenticeships.
- Robust career development opportunities and support for personal growth.
- Attractive discounts across many major retailers, restaurants, and events.
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide.
- 50% off food and beverage while you stay in our hotels.
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
What you’ll bring to the team:
Ideally, you will have some previous experience in a fast-paced, customer-facing role and a passion for outstanding Customer Service. Due to the nature of the role, the ability to anticipate guests' needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
Next steps: A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Business Excellence Manager / Guest Service Manager.
Guest Service Assistant employer: Holiday Inn Rotherham Sheffield
Contact Detail:
Holiday Inn Rotherham Sheffield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Get to know the hotel and its services inside out! Familiarise yourself with everything Holiday Inn Rotherham-Sheffield M1 Jct.33 has to offer, so you can impress during your chat. Show us that you’re genuinely interested in providing outstanding customer service.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships with guests, think of examples from your past experiences where you’ve gone above and beyond for someone. We want to see your passion for customer service shine through!
✨Tip Number 3
Be ready to flex your style! Think about how you can adapt your approach based on different guest needs. We love candidates who can demonstrate their ability to read a room and adjust their service accordingly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on joining our team at Holiday Inn. Let’s make this happen together!
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing outstanding customer service. Share any relevant experiences where you went above and beyond for guests, as this will resonate with our values.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Guest Service Assistant role. Mention specific duties from the job description that excite you and how you can contribute to our team.
Be Professional Yet Approachable: While we want to see your personality shine through, keep your tone professional. Use clear language and avoid jargon, ensuring your application is easy to read and reflects the friendly atmosphere we promote at our hotel.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, you can ensure your application reaches the right people and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Holiday Inn Rotherham Sheffield
✨Know Your Guests
Before the interview, research the hotel and its guest demographics. Understanding who stays at the Holiday Inn Rotherham-Sheffield M1 Jct.33 will help you tailor your responses to show how you can meet their needs and enhance their experience.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided outstanding customer service. Highlight situations where you anticipated guests' needs or resolved issues effectively, as this aligns perfectly with the role's requirements.
✨Familiarise Yourself with IHG Values
Make sure you know the core values of IHG and how they relate to the Guest Service Assistant role. Be ready to discuss how you embody these values in your work, especially in terms of service excellence and building relationships with guests.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during your interview. This could include inquiries about team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
