At a Glance
- Tasks: Lead and support a flexible group of hotels, driving performance and operational excellence.
- Company: Join Kew Green Hotels, a dynamic and inclusive workplace.
- Benefits: Car allowance, global hotel discounts, gym access, and career development opportunities.
- Other info: Enjoy a supportive environment with a focus on personal and professional growth.
- Why this job: Make a real impact in the hospitality industry while developing your leadership skills.
- Qualifications: Proven experience in hotel management and exceptional leadership abilities.
The predicted salary is between 50000 - 65000 £ per year.
We're looking for an ambitious Area General Manager to support our Regional General Manager across a portfolio of hotels throughout East Anglia and the South East.
This isn't a traditional multi-site role with a fixed portfolio.
Instead, you'll oversee a flexible group of three to four hotels, stepping in where your leadership will make the biggest impact.
Whether that's supporting a newly appointed Hotel Manager, driving performance improvements, leading change, or strengthening operational capability, you'll be trusted to deliver results where they’re needed most.
Alongside operational leadership, you'll work on regional projects, contribute to wider business initiatives and develop the strategic skills needed to prepare you for your next career move.
If you're someone who enjoys solving problems, developing leaders and making good hotels even better, we'd love to hear from you.
This role reports to the Regional General Manager.
About the Role
You’ll partner with Hotel Managers to build high-performing hotels that consistently deliver outstanding guest experiences, commercial success and operational excellence.
Key responsibilities include
- Coaching, developing and supporting Hotel Managers to strengthen leadership capability and deliver outstanding results.
- Improving commercial performance through effective revenue management, cost control and performance planning.
- Driving consistency across your portfolio, ensuring brand standards, compliance and operational excellence are maintained.
- Using performance data, guest feedback and business insight to identify opportunities and implement meaningful improvements.
- Leading change, supporting hotel openings, transitions and improvement projects where required.
- Building strong relationships with central support teams, owners and stakeholders to achieve shared business objectives.
- Acting as a trusted deputy to the Regional General Manager, contributing to regional strategy and wider business initiatives.
About You
You’re an experienced hotel leader who knows how to get the very best from both people and performance.
You bring a calm, pragmatic approach, enjoy developing others and aren’t afraid to roll your sleeves up when a hotel needs support.
Commercially astute and operationally credible, you’re equally comfortable coaching a first-time Hotel Manager as you are presenting performance plans to senior stakeholders.
We’re looking for someone who brings
- Proven success as a multi-site General Manager or within a large, complex hotel operation.
- Exceptional leadership skills, with a passion for developing future General Managers.
- Strong commercial awareness, with experience improving financial performance and operational efficiency.
- A thorough understanding of branded hotel operations, guest satisfaction and quality standards.
- The ability to analyse business performance and translate insight into action.
- Excellent communication and stakeholder management skills, building credibility at every level.
- Resilience, adaptability and a solutions-focused mindset in a fast-moving environment.
- Key Requirements
- This role requires a DBS check, if successful and offered the position.
- This role requires the successful candidate to hold (or obtain) a personal licence and the post holder may be required to act as a Designated Premises Supervisor (DPS).
Benefits
Our rewards package includes
- Car Allowance
- Access to employee rates, offering huge discounts on hotel stays around the globe!
- Attractive discounts across a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support through our Employee Assistance Programme.
- Career development through fully funded apprenticeships and our internal development programme.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive.
If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels. com – we’re here to support you.
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Area General Manager employer: Holiday Inn Rochester Chatham
Kew Green Hotels is an exceptional employer, offering a dynamic work environment where Area General Managers can thrive while overseeing a flexible portfolio of hotels in East Anglia and the South East. With a strong focus on employee development, our comprehensive benefits package includes career advancement opportunities, access to exclusive hotel discounts, and wellness support, all within a culture that values inclusivity and collaboration. Join us to make a meaningful impact in the hospitality industry while enjoying a rewarding career path.
Contact Details:
Holiday Inn Rochester Chatham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Area General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Holiday Inn Rochester Chatham. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Holiday Inn Rochester Chatham
Don't be shy about reaching out to Holiday Inn Rochester Chatham directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Area General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Holiday Inn Rochester Chatham and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Holiday Inn Rochester Chatham
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
