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For Companies At a Glance
- Tasks: Ensure guests have a safe and outstanding experience during night shifts.
- Company: Join a dynamic hotel team in Reading, focused on exceptional guest service.
- Benefits: Enjoy discounts at major retailers, free gym access, and mental health support.
- Why this job: Be part of a culture that prioritises service excellence and personal growth.
- Qualifications: Previous customer service experience and tech-savviness are preferred.
- Other info: Flexible hours with opportunities for career development and recognition.
The predicted salary is between 24000 - 36000 £ per year.
The role
Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Reading (RG7 5HT)
Nights Guest Service Assistant duties include:
Beyond that, you\’ll represent our company values and culture, ensuring that service excellence remains our top priority.
Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at
Benefits
Our rewards package includes:
– Annual Conference Event and Awards
– Apprenticeships
– Robust career development opportunities and support for personal growth
– Attractive discounts across many major retailers, restaurants, and events
– Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
– 50% off food and beverage while you stay in our hotels
– 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
– FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
What you’ll bring to the team
Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
Next steps
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager / Guest Service Manager.
Guest Services Assistant (Nights) employer: Holiday Inn Reading West
Contact Detail:
Holiday Inn Reading West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant (Nights)
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding their mission and how they prioritise guest experience will help you align your responses during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences where you've demonstrated outstanding customer service. Highlighting your ability to anticipate guests' needs will set you apart as a candidate who truly understands the role.
✨Tip Number 3
Since this is a night position, be ready to talk about your adaptability and how you manage working during unconventional hours. Emphasising your flexibility and commitment to providing excellent service at all times will resonate well with the hiring team.
✨Tip Number 4
Engage with the hotel’s social media or online presence before your interview. This shows your genuine interest in the company and can provide you with insights into their current promotions or guest feedback, which you can reference during your conversation.
We think you need these skills to ace Guest Services Assistant (Nights)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise any previous work in fast-paced environments and your ability to anticipate guests' needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for outstanding customer service. Mention specific examples of how you've provided excellent service in the past and how you align with the company's values.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as communication, problem-solving, and familiarity with technology like MS Office. Make sure to provide examples of how you've used these skills effectively.
Prepare for the Chat: Before the initial chat with the hotel team, think about your experiences and how they relate to the role. Be ready to discuss your skills and what makes you a great fit for the Guest Services Assistant position.
How to prepare for a job interview at Holiday Inn Reading West
✨Showcase Your Customer Service Skills
Since the role focuses on outstanding customer service, be prepared to share specific examples from your previous experiences where you went above and beyond for a guest or customer. Highlight your ability to anticipate needs and adapt your approach.
✨Familiarise Yourself with the Company
Research the hotel and its brand values before the interview. Understanding the company's culture and what they stand for will help you align your answers with their expectations and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various guest situations. Think of scenarios where you had to resolve conflicts or provide exceptional service, and be ready to discuss your thought process and actions taken.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics or opportunities for growth.