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- Tasks: Deliver memorable experiences for guests during night shifts and ensure hotel operations run smoothly.
- Company: Join Kew Green Hotels, a company committed to inclusivity and guest satisfaction.
- Benefits: Enjoy discounted hotel stays, free gym access, and personal development opportunities.
- Other info: Flexible night shifts with opportunities for career growth and support.
- Why this job: Be a key player in creating a welcoming atmosphere and making guests feel valued.
- Qualifications: Customer service experience and a passion for helping others are essential.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a friendly, reliable and guest‑focused Nights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for our guests during out‑of‑hours periods. Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance.
As a Nights Guest Service Assistant, you will be responsible for supporting the hotel in achieving brand standards, guest satisfaction targets and company objectives, while ensuring every guest feels valued and well cared for.
Key responsibilities:- Building strong relationships with guests, adapting your approach to meet individual needs
- Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation
- Providing drink service on our residents bar
- Preparing and delivering food from our 24 hour menu for guests arriving through the night
- Checking out any early arrivals, ensuring accurate billing and a positive lasting impression
- Completing any cleaning and set up required to ensure the hotel is ready for the next day
- Supporting the night audit process
- Ensuring fire and safety requirements are met
Beyond day‑to‑day duties, you will be a role model for our values and culture, helping to ensure service excellence remains at the heart of everything we do.
Ideally, you will have previous experience in a fast‑paced, customer‑facing role and a genuine passion for delivering outstanding customer service. You are naturally attentive, able to anticipate guest needs, and confident working independently during night shifts.
You will also:
- Be comfortable using a range of technology, including MS Office
- Communicate clearly and professionally with guests and colleagues
- Remain calm, organised and solution‑focused, particularly during quieter overnight periods
- Discounted hotel stays around the globe, with food and beverage discounts
- Attractive discounts across many major retailers, restaurants, and events
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
- Personal and career development
- Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com – we’re here to support you.
Guest Services Assistant (Nights) employer: Holiday Inn Reading West
Contact Detail:
Holiday Inn Reading West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant (Nights)
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Nights Guest Service Assistant and how you'd handle them. Being able to demonstrate your problem-solving abilities will impress the hiring manager.
✨Tip Number 3
Network with current employees if you can. Reach out on LinkedIn or through mutual connections to get insider tips about the role and the team. This could give you an edge in your application process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Kew Green Hotels.
We think you need these skills to ace Guest Services Assistant (Nights)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter!
Tailor Your Experience: Make sure to highlight any previous customer service experience you have, especially in fast-paced environments. We love seeing how your past roles have prepared you for being a Nights Guest Service Assistant.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and keep it simple!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Holiday Inn Reading West
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Nights Guest Service Assistant. Familiarise yourself with the key tasks like welcoming guests, managing late arrivals, and ensuring safety standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about guest satisfaction, be ready to share specific examples from your past experiences where you went above and beyond for customers. Highlight how you built relationships and adapted your approach to meet individual needs, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations during night shifts. Think about scenarios like dealing with a difficult guest or managing multiple tasks at once. Practising your responses will help you stay calm and organised during the interview.
✨Demonstrate Your Tech Savviness
As the role involves using technology like MS Office, be prepared to discuss your experience with these tools. You might even want to mention any specific software you've used in previous roles that could be relevant. This shows you're ready to hit the ground running!