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- Tasks: Lead and inspire hotel teams to deliver exceptional guest service and drive commercial results.
- Company: Join Valor Hospitality, managing 34 hotels with ambitious growth plans in the UK.
- Benefits: Enjoy exclusive discounts, free meals, wellness activities, and generous bonuses.
- Why this job: Be part of a dynamic team focused on excellence and employee engagement in hospitality.
- Qualifications: Proven hotel management experience with strong leadership and communication skills required.
- Other info: Valor is an equal opportunities employer, welcoming diverse applicants.
The predicted salary is between 36000 - 60000 £ per year.
General Manager, Holiday Inn Reading – South
Competitive Salary and Generous Company Benefits
Do you obsess about the detail? Do you consistently strive for excellence? Do you have sound financial acumen? Then lets talk.
We are looking for an experienced Hotel Operations Manager to lead, inspire and motivate the operational teams in our hotel to deliver exceptional customer service and drive commercial results.
As our Hotel Operations Manager, you will be working closely with the General Manager and to drive excellence throughout the hotel. Ensuring seamless guest experiences throughout and upholding brand standards will be at the heart of your day to day activities. By collaborating with your department heads you will maximise on commercial results, maintain a safe and secure environment for our guests and team and enhance employee engagement.
Requirements:
- Proven experience in hotel management, with a track record of success in delivering exceptional guest service.
- Strong leadership skills with the ability to motivate and empower team members.
- Excellent communication, interpersonal, and problem-solving abilities.
- In-depth understanding of hotel operations and guest satisfaction.
- A passion for hospitality and a relentless commitment to excellence.
In addition to competitive rates of pay, we also offer:
Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 B&B.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Fancy joining our team? Click Apply Now
Valor Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans too, with three new luxury 5-star hotels planned to open in 2024.
AMRT1_UKCT
Operations Manager employer: Holiday Inn Reading South
Contact Detail:
Holiday Inn Reading South Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Make sure to showcase your leadership skills during the interview. Prepare examples of how you've successfully motivated and empowered your team in previous roles, as this is crucial for the Operations Manager position.
✨Tip Number 2
Familiarize yourself with the specific brand standards of Holiday Inn and Valor Hospitality. Being able to discuss how you can uphold and enhance these standards will demonstrate your commitment to excellence.
✨Tip Number 3
Highlight your financial acumen by preparing to discuss how you've driven commercial results in past positions. Be ready to share specific metrics or outcomes that illustrate your impact on profitability.
✨Tip Number 4
Research the latest trends in guest satisfaction and hotel operations. Showing that you're up-to-date with industry developments will set you apart and show your passion for hospitality.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an Operations Manager in a hotel setting. Highlight your experience in hotel management and how it aligns with the requirements listed in the job description.
Showcase Leadership Skills: Emphasize your leadership abilities in your application. Provide specific examples of how you've motivated and empowered team members in previous roles, as this is crucial for the position.
Highlight Customer Service Experience: Since exceptional guest service is a key focus, include detailed examples of how you've successfully delivered outstanding customer experiences in your past roles.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the skills and experiences that are most relevant to the Operations Manager role. Use keywords from the job description to make your application stand out.
How to prepare for a job interview at Holiday Inn Reading South
✨Show Your Passion for Hospitality
Make sure to express your genuine passion for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to ensure guest satisfaction in your previous roles.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide examples of how you've successfully motivated and empowered your team members. Highlight any initiatives you've implemented that improved team performance or guest experiences.
✨Highlight Financial Acumen
Since financial acumen is crucial for this role, be ready to discuss your experience with budgeting, forecasting, and driving commercial results. Use metrics and data from your past roles to illustrate your success.
✨Prepare for Problem-Solving Scenarios
Anticipate questions about how you handle challenges in hotel operations. Prepare a few scenarios where you successfully resolved issues, focusing on your problem-solving abilities and the positive outcomes that followed.
