At a Glance
- Tasks: Deliver exceptional service across reception, restaurant, and events while building genuine guest relationships.
- Company: Join Kew Green Hotels, a vibrant and inclusive hospitality brand.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support.
- Other info: Full training provided; no experience necessary!
- Why this job: Kickstart your hospitality career in a fun, dynamic environment where you make a difference.
- Qualifications: Passion for people, strong communication skills, and a proactive attitude.
The predicted salary is between 20000 - 25000 £ per year.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
What you’ll do:
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set‑ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for:
- A genuine passion for people and hospitality.
- Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you:
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps:
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in‑person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person. At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Guest Service Assistant in Portsmouth employer: Holiday Inn Portsmouth
At Kew Green Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every Guest Service Assistant plays a crucial role in creating memorable experiences for our guests. With comprehensive training, career development opportunities through fully funded apprenticeships, and access to fantastic employee benefits such as discounts on hotel stays and leisure facilities, we ensure that our team members feel valued and supported in their professional growth. Join us in a dynamic environment that prioritises inclusivity and personal well-being, making it the perfect place to launch your hospitality career.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Portsmouth
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about making guests feel welcome, try role-playing common scenarios with a friend. This will boost your confidence and help you think on your feet during the interview.
✨Tip Number 3
Be proactive during the interview. If you notice something that needs addressing, like a messy waiting area or a guest looking confused, mention it! This shows you have the right mindset for the job and are ready to jump in and help.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Service Assistant in Portsmouth
Some tips for your application 🫡
Show Your Passion:Let your love for hospitality shine through in your application! We want to see that genuine passion for people and making their day better. Share any experiences, even if they're not directly related, that highlight your enthusiasm for guest service.
Tailor Your Application:Make sure to customise your CV and cover letter for the Guest Service Assistant role. Use keywords from the job description to show us you understand what we're looking for. This helps us see how you fit into our team and culture!
Be Yourself:We’re all about authenticity here at StudySmarter. Don’t be afraid to let your personality come through in your written application. We want to know who you are beyond your qualifications, so share a bit about yourself and what makes you tick!
Apply Early:Don’t wait until the last minute to submit your application! We review them as they come in, and applying early gives you a better chance of standing out. Plus, it shows us you're proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Holiday Inn Portsmouth
✨Know the Role Inside Out
Before your interview, make sure you understand what a Guest Service Assistant does. Familiarise yourself with the tasks mentioned in the job description, like check-ins, food service, and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Passion for Hospitality
During the interview, let your enthusiasm for hospitality shine through. Share any experiences you've had that demonstrate your love for helping others, whether it's in a previous job or even just in your personal life. This will resonate well with the interviewers, as they’re looking for someone who truly cares about guest experiences.
✨Prepare for Situational Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult guest or managing multiple tasks at once. Think of examples from your past where you’ve successfully navigated similar challenges. This will showcase your problem-solving skills and proactive approach.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like for a Guest Service Assistant. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into the company.
