At a Glance
- Tasks: Lead hotel operations, maximise profits, and enhance guest experiences.
- Company: Kew Green Hotels, a rapidly expanding global hotel company.
- Benefits: Discounted stays, retail discounts, free gym access, and career development opportunities.
- Other info: Inclusive workplace with support for all backgrounds and abilities.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Proven hotel leadership experience and strong commercial acumen.
The predicted salary is between 50000 - 65000 € per year.
About the Role
With a proven track record in branded hotel operations, you will lead from the front, maximising financial returns, elevating guest experiences and building both our brand and our employer reputation in the community. This role reports to the Regional General Manager. You are accountable for delivering exceptional results across people, profit, and guest experience. Through strategic leadership and solution-driven decision making, you will ensure all revenue, market share, and brand standards are consistently exceeded.
Duties include:
- Leading and developing Heads of Department to create a high-performing, highly engaged team.
- Setting and delivering annual budgets, capital plans and sales & marketing strategies to achieve ambitious financial targets.
- Analysing performance metrics to maximise market share, RevPAR, and profit margins while controlling costs.
- Acting as a brand ambassador.
- Ensuring compliance with brand and service standards, and building our profile in the local market.
- Driving guest satisfaction through innovative service enhancements and proactive feedback engagement.
- Maintaining property standards, asset value, and compliance with health, safety, licensing, and environmental responsibilities.
- Leading community engagement initiatives that strengthen our local presence and corporate social responsibility.
About You
You are a commercially minded hotel leader with a flair for people, performance, and brand growth. You can switch between empowering your team and taking decisive action when required, and you thrive in a fast-paced, results-oriented environment. We’re looking for:
- Proven hotel leadership in a branded environment with measurable success in revenue growth, sales strategy, and market share gains.
- Strong commercial and financial acumen: Able to analyse data, spot opportunities, and drive profitability.
- Brand and reputation builder: Experienced in positioning a hotel in the market and enhancing employer brand.
- Solution-driven leadership style: Calm under pressure, clear in direction, and quick to implement effective solutions.
- Exceptional people skills: Experienced in succession planning, team engagement, and talent development.
- Customer focus: Committed to delivering exceptional guest satisfaction and repeat business.
Benefits
Our rewards package includes:
- Discounted hotel stays around the globe, with food and beverage discounts.
- Attractive discounts across many major retailers, restaurants, and events.
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
- Personal and career development, including apprenticeships.
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.
Next steps
A member of our recruitment team will be in touch to book a 15-minute chat with longlisted candidates so we can get to know you better. Shortlisted candidates will then meet the Regional General Manager to discuss the role in greater detail. Final interviews will be conducted by the Director of Operations and Director of People.
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across several leading hotel brands. Our mission is to operate hotels that make us proud, and our values unite us:
- We Love To Pursue Outstanding
- We Respect Our People And Communities
- We Focus On Details
- We Are Pragmatic
If you share our values and you’re committed to delivering results you can be proud of, we’d love to hear from you! At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need.
General Manager in Portsmouth employer: Holiday Inn Portsmouth
Kew Green Hotels is an exceptional employer that prioritises both employee growth and guest satisfaction, offering a dynamic work environment where leaders can thrive. With a strong focus on community engagement and corporate social responsibility, employees benefit from a comprehensive rewards package, including discounted global hotel stays, access to leisure facilities, and robust mental health support. Join us in a culture that values outstanding performance, respect for people, and attention to detail, all while being part of a rapidly expanding global company.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Portsmouth
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks, attend events, and join online groups. You never know who might have the inside scoop on your dream General Manager role.
✨Tip Number 2
Show off your personality in interviews! Be yourself and let your passion for hospitality shine through. Remember, they want to see how you can elevate guest experiences and lead a team.
✨Tip Number 3
Do your homework on the company! Understand their brand values and community initiatives. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Kew Green Hotels and contributing to our mission.
We think you need these skills to ace General Manager in Portsmouth
Some tips for your application 🫡
Show Off Your Leadership Skills:When writing your application, make sure to highlight your experience in leading teams and driving performance. We want to see how you've empowered others and achieved results in a fast-paced environment.
Be Data-Driven:Don’t shy away from showcasing your commercial acumen! Use specific examples of how you've analysed performance metrics and made strategic decisions that led to revenue growth and market share gains.
Emphasise Brand Building:We’re looking for someone who can enhance our brand reputation. Share your experiences in positioning hotels in the market and any innovative strategies you’ve implemented to boost guest satisfaction.
Tailor Your Application:Make sure your application speaks directly to the role. Use the job description as a guide to tailor your CV and cover letter, ensuring you address the key responsibilities and skills we’re looking for.
How to prepare for a job interview at Holiday Inn Portsmouth
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your financial acumen. Brush up on key performance metrics like RevPAR and market share. Be ready to discuss how you've used data to drive profitability in previous roles.
✨Showcase Your Leadership Style
Prepare examples that highlight your solution-driven leadership. Think of times when you empowered your team or made tough decisions under pressure. This will show that you can lead effectively while maintaining a positive team environment.
✨Understand the Brand
Familiarise yourself with Kew Green Hotels' values and mission. Be prepared to discuss how you can enhance the brand's reputation and community presence. Showing that you align with their ethos will set you apart from other candidates.
✨Engage with Guest Experience
Think about innovative service enhancements you've implemented in the past. Be ready to share how you’ve driven guest satisfaction and repeat business. This will demonstrate your commitment to delivering exceptional experiences.
