At a Glance
- Tasks: Deliver exceptional service across reception, restaurant, and events while building genuine guest relationships.
- Company: Join Kew Green Hotels, a leading hotel management company passionate about guest experience.
- Benefits: Enjoy career development, discounts on stays, free gym access, and 24/7 support.
- Other info: Full training provided; apply early as we review applications continuously.
- Why this job: Kickstart your hospitality career in a friendly, inclusive environment where you can make a difference.
- Qualifications: A passion for people, strong communication skills, and a proactive attitude are key.
The predicted salary is between 20000 - 25000 € per year.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
This role reports directly to the Guest Service Manager and is a fixed term role concluding on 31st August 2026.
What you’ll do:- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
- A genuine passion for people and hospitality.
- Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach.
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you:- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in‑person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com – we’re here to support you.
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people‑driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.
Guest Service Assistant in Norwich employer: Holiday Inn Norwich
Kew Green Hotels is an exceptional employer, offering a vibrant work culture where every Guest Service Assistant plays a crucial role in delivering outstanding guest experiences. With comprehensive training, career development opportunities through funded apprenticeships, and access to fantastic employee benefits like discounts on hotel stays and leisure facilities, you’ll find a supportive environment that values your growth and well-being. Join us in a dynamic setting where your passion for hospitality can truly shine and make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kew Green Hotels. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Guest Service Assistant, you'll be all about making guests feel welcome. Role-play common scenarios with friends or family to boost your confidence and refine your communication skills. Remember, it’s all about building those genuine relationships!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you care about the role and are ready to represent the hotel’s values from the get-go.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Guest Service Assistant in Norwich
Some tips for your application 🫡
Show Your Passion:Let your love for hospitality shine through in your application. We want to see that genuine passion for people and making their day better. Share any experiences, even if they're informal, that highlight your enthusiasm for guest service.
Tailor Your Application:Make sure to customise your CV and cover letter for the Guest Service Assistant role. Use keywords from the job description to show us you understand what we're looking for. This helps us see how you fit into our team!
Be Yourself:We’re all about authenticity! Don’t be afraid to let your personality come through in your written application. We want to know who you are beyond your qualifications, so share a bit about yourself and what makes you tick.
Apply Early:Don’t wait until the last minute to submit your application. We review applications as they come in, so applying early gives you a better chance of standing out. Head over to our website and get your application in today!
How to prepare for a job interview at Holiday Inn Norwich
✨Know the Role Inside Out
Before your interview, make sure you understand what a Guest Service Assistant does. Familiarise yourself with the tasks mentioned in the job description, like check-ins, food service, and maintaining cleanliness. This will help you speak confidently about how you can contribute to the guest experience.
✨Show Your Passion for Hospitality
During the interview, let your genuine passion for people and hospitality shine through. Share any relevant experiences, even if they’re not directly related to the role. Employers love to see enthusiasm and a proactive attitude, so don’t hold back!
✨Practice Your Communication Skills
Strong communication is key in this role. Consider doing a mock interview with a friend or family member to practice articulating your thoughts clearly. Focus on how you would build relationships with guests and work as part of a team.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the company and the role, such as inquiries about training opportunities or how the team maintains high service standards. This demonstrates your commitment to the position.
