At a Glance
- Tasks: Support health and fitness initiatives, ensuring the club is in top condition.
- Company: Join a vibrant hotel team dedicated to promoting healthy living in Norwich.
- Benefits: Enjoy discounts at major retailers, free access to leisure clubs, and 50% off food.
- Other info: A quick chat with our team will help you learn more about this exciting opportunity.
- Why this job: Perfect for those passionate about fitness and looking to grow in a supportive environment.
- Qualifications: Experience in leisure or fitness is a plus; relevant qualifications are desirable but not essential.
The predicted salary is between 20000 - 30000 £ per year.
We’re looking for an enthusiastic and customer-focused Leisure Assistant to support the day-to-day running of our Leisure Club. You’ll be at the heart of the member experience, ensuring the club is clean, safe and engaging while delivering service that keeps members coming back.
Reporting to the Leisure Club Manager, you’ll play a key role in supporting both operational excellence and a positive, inclusive environment.
About the Role
You’ll support the delivery of a high-quality leisure experience, ensuring safety, service and standards are always maintained.
Key responsibilities include:
- Supporting the delivery of a positive and engaging Health & Leisure Club experience for members and guests.
- Conducting member inductions and fitness programmes to promote safe and effective use of facilities.
- Ensuring all areas of the club are clean, tidy and welcoming at all times.
- Completing daily and weekly safety checks in line with company standards.
- Monitoring use of facilities to ensure safe operation and adherence to club rules.
- Supporting membership growth through engagement, retention and local initiatives.
- Carrying out stock control and supporting retail or secondary revenue opportunities.
- Following all health, safety and hygiene procedures, including pool safety and emergency protocols.
About You
You’re energetic, approachable and passionate about delivering a great experience. You enjoy working with people and take pride in creating a safe and welcoming environment.
We’re looking for someone who brings:
- Experience in a customer-facing role, ideally within leisure, fitness or hospitality.
- Strong communication skills and confidence engaging with members and guests.
- A proactive, positive and can-do attitude.
- The ability to work effectively as part of a team.
- Good attention to detail, particularly around safety and cleanliness.
- Flexibility to work in a fast-paced environment.
- A genuine passion for health, fitness and guest wellbeing.
- Recognised Pool Responder and First Aid certificates are an advantage.
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.
Learn more about who we are and what drives us at www.kewgreenhotels.com.
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Leisure Club Assistant in Norwich employer: Holiday Inn Norwich
At Holiday Inn Norwich, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work culture. Our 6-Month Chef Academy Apprenticeship not only offers you the chance to gain valuable culinary skills but also provides opportunities for career advancement through funded qualifications. Join us in a vibrant location where your contributions will be valued, and you'll be part of a team dedicated to creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Club Assistant in Norwich
✨Tip Number 1
Familiarise yourself with the latest trends in health and fitness. Being knowledgeable about current fitness programmes and wellness initiatives can help you stand out during your chat with the team.
✨Tip Number 2
Show your enthusiasm for promoting healthy living. Think of specific examples where you've encouraged others to achieve their fitness goals, as this will demonstrate your passion for the role.
✨Tip Number 3
Prepare to discuss how you would contribute to local marketing initiatives. Having ideas ready on how to attract new members can showcase your proactive approach and understanding of the community.
✨Tip Number 4
Highlight any relevant qualifications or experience you have, even if they are not directly related to leisure or fitness. This can include customer service skills or teamwork experiences that align with the role's responsibilities.
We think you need these skills to ace Leisure Club Assistant in Norwich
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and qualifications required for the Leisure Club Assistant position. Tailor your application to highlight relevant experiences and skills that align with these requirements.
Highlight Relevant Experience:If you have experience in the leisure, fitness, or wellness industry, make sure to emphasise this in your CV and cover letter. Include specific examples of how you've contributed to member satisfaction or achieved sales targets in previous roles.
Showcase Your Qualifications:Mention any relevant qualifications such as Pool Water Safety, First Aid at Work, or CIMSPA certifications. If you don’t have these yet, express your willingness to obtain them and how they relate to your commitment to health and safety.
Craft a Compelling Cover Letter:Write a personalised cover letter that reflects your enthusiasm for the role and the company. Discuss why you want to work as a Leisure Club Assistant and how you can contribute to the team’s success in promoting health and fitness.
How to prepare for a job interview at Holiday Inn Norwich
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Leisure Club Assistant. Familiarise yourself with the key tasks such as member sales, health and safety protocols, and local marketing initiatives. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
As a Leisure Club Assistant, you'll be interacting with members and guests regularly. Prepare examples of how you've provided excellent customer service in the past, and be ready to discuss how you would handle various situations that may arise in a leisure club environment.
✨Highlight Relevant Qualifications
If you have any qualifications related to health and fitness, such as First Aid or CIMSPA certifications, make sure to mention them. Even if you don't have extensive experience, showing that you're qualified can set you apart from other candidates.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask the Leisure Club Manager or Business Excellence Manager. This shows your interest in the role and helps you gauge if the club's values align with yours. Questions about team dynamics or growth opportunities can be particularly effective.
