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- Tasks: Lead a team to ensure guests have unforgettable stays and drive sales.
- Company: Prominent hotel chain known for exceptional service.
- Benefits: Attractive benefits package and robust development opportunities.
- Why this job: Make a real impact on guest experiences and develop your leadership skills.
- Qualifications: Strong leadership skills and a service-oriented mindset.
- Other info: Great opportunity for personal and professional growth in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
A prominent hotel chain is looking for a Guest Service Manager at their Norwich location. This role is crucial for ensuring guests have unforgettable stays, leading a team that excels in service delivery.
Key responsibilities include:
- Managing operations
- Collaborating across departments
- Driving sales while fostering a culture of excellence
Strong leadership skills and a service-oriented mindset are essential. The position offers robust development opportunities and an attractive benefits package, ensuring both personal and professional growth.
Guest Services Leader: Elevate Stays & Sales in Norwich employer: Holiday Inn Norwich North
Contact Detail:
Holiday Inn Norwich North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Leader: Elevate Stays & Sales in Norwich
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the hotel chain on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to guest services and leadership. We should also think of examples from our past experiences that showcase our service-oriented mindset and ability to drive sales.
✨Tip Number 3
Dress to impress! First impressions matter, especially in the hospitality industry. Let’s make sure we look sharp and professional when we walk into that interview.
✨Tip Number 4
Follow up after the interview with a thank-you email. It shows our appreciation and keeps us fresh in their minds. Plus, it’s a great chance to reiterate our enthusiasm for the role!
We think you need these skills to ace Guest Services Leader: Elevate Stays & Sales in Norwich
Some tips for your application 🫡
Show Your Passion for Guest Services: When writing your application, let your enthusiasm for guest services shine through. Share specific examples of how you've created memorable experiences for guests in the past. We want to see that you genuinely care about making every stay unforgettable!
Highlight Your Leadership Skills: As a Guest Services Leader, strong leadership is key. In your application, mention any previous experience leading teams or projects. We love to see how you've motivated others and driven success in service delivery.
Tailor Your Application to Us: Make sure to customise your application to fit our hotel chain's values and culture. Research our brand and mention how your skills align with our mission. This shows us that you're not just looking for any job, but that you really want to be part of our team!
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to keep your application professional. Use clear language and structure your thoughts well. A well-organised application reflects your attention to detail, which is crucial in our industry!
How to prepare for a job interview at Holiday Inn Norwich North
✨Know the Company Inside Out
Before your interview, do some homework on the hotel chain. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Guest Services Leader, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team or improved service delivery. Be ready to discuss how you foster a culture of excellence and motivate your team to achieve outstanding results.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and customer service mindset. Think of scenarios where you had to handle difficult guests or resolve operational issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Highlight Your Sales Acumen
Since driving sales is part of the role, be prepared to discuss your experience with upselling or cross-selling services. Share specific strategies you've used in the past to boost sales and how you can apply those to enhance guest experiences at this hotel.
