Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional service to guests during night shifts and ensure hotel operations run smoothly.
- Company: Join Kew Green Hotels, a leading hotel management company focused on guest experience.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
- Why this job: Be a key player in creating memorable experiences for guests while working nights.
- Qualifications: Customer service experience and a passion for helping others are essential.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a friendly, reliable and guest-focused Nights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for our guests during out-of-hours periods. Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance. This is a fixed term position, concluding 30th June 2026.
About the role
As a Nights Guest Service Assistant, you will be responsible for supporting the hotel in achieving brand standards, guest satisfaction targets and company objectives, while ensuring every guest feels valued and well cared for. Key responsibilities include:
- Building strong relationships with guests, adapting your approach to meet individual needs
- Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation
- Providing drinks service on our residents’ bar
- Preparing and delivering food from our 24 hour menu for guests arriving through the night
- Checking out any early arrivals, ensuring accurate billing and a positive lasting impression
- Completing any cleaning and set up required to ensure the hotel is ready for the next day
- Supporting the night audit process
- Ensuring fire and safety requirements are met
Beyond day-to-day duties, you will be a role model for our values and culture, helping to ensure service excellence remains at the heart of everything we do. Full details of the role will be discussed with shortlisted candidates.
About you
Ideally, you will have previous experience in a fast-paced, customer-facing role and a genuine passion for delivering outstanding customer service. You are naturally attentive, able to anticipate guest needs, and confident working independently during night shifts. You will also:
- Be comfortable using a range of technology, including MS Office.
- Communicate clearly and professionally with guests and colleagues.
- Remain calm, organised and solution-focused, particularly during quieter overnight periods.
What’s in it for you
Our rewards package includes:
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next Steps
A member of our recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. Candidates who are successful at this stage will be invited to meet the Guest Service Manager to discuss the role in greater detail. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.
Guest Service Assistant (Nights) in Norwich employer: Holiday Inn Norwich North
Contact Detail:
Holiday Inn Norwich North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant (Nights) in Norwich
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. This way, when you chat with the hiring team, you can show off your knowledge and passion for creating memorable guest experiences.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests and colleagues, being clear and professional is key. Try role-playing common scenarios with a friend to boost your confidence before the interview.
✨Tip Number 3
Show your enthusiasm for the night shift! Highlight any previous experience working late hours or how you thrive in quieter environments. Let them know you're ready to be that reassuring presence for guests during the night.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Kew Green Hotels.
We think you need these skills to ace Guest Service Assistant (Nights) in Norwich
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for guest service and how you can make a difference during those night shifts.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. If you've worked in customer service before, share specific examples of how you’ve gone above and beyond for guests. We love seeing how you can fit into our team!
Showcase Your Skills: Don’t forget to mention any tech skills you have, especially with MS Office or other tools. Being comfortable with technology is key for us, so if you’ve got it, flaunt it in your application!
Apply Early: We review applications as they come in, so don’t wait around! Apply through our website as soon as you can to increase your chances of being considered. We can’t wait to hear from you!
How to prepare for a job interview at Holiday Inn Norwich North
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Nights Guest Service Assistant. Familiarise yourself with the key tasks like welcoming guests, providing drinks service, and ensuring safety standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about guest satisfaction, be ready to share examples from your past experiences where you went above and beyond for customers. Highlight your ability to build relationships and adapt to individual guest needs, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, especially during quieter overnight periods. Think about how you would remain calm and organised while ensuring guests feel valued. Practising these scenarios can give you the confidence to respond effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team culture, opportunities for career development, or how they ensure high standards of service. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.