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- Tasks: Ensure guests have a safe and memorable experience during the night.
- Company: Join Kew Green Hotels, a leading hotel management company in the UK.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support.
- Other info: Flexible shifts with opportunities for growth in a supportive environment.
- Why this job: Be a key player in delivering outstanding service and making guests feel valued.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 12 - 14 £ per hour.
We are looking for a friendly, reliable and guest-focused Nights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for our guests during out-of-hours periods. Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance. This is a fixed term position, concluding 30th June 2026.
About the role
As a Nights Guest Service Assistant, you will be responsible for supporting the hotel in achieving brand standards, guest satisfaction targets and company objectives, while ensuring every guest feels valued and well cared for. Key responsibilities include:
- Building strong relationships with guests, adapting your approach to meet individual needs
- Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation
- Providing drinks service on our residents’ bar
- Preparing and delivering food from our 24 hour menu for guests arriving through the night
- Checking out any early arrivals, ensuring accurate billing and a positive lasting impression
- Completing any cleaning and set up required to ensure the hotel is ready for the next day
- Supporting the night audit process
- Ensuring fire and safety requirements are met
Beyond day-to-day duties, you will be a role model for our values and culture, helping to ensure service excellence remains at the heart of everything we do. Full details of the role will be discussed with shortlisted candidates.
About you
Ideally, you will have previous experience in a fast-paced, customer-facing role and a genuine passion for delivering outstanding customer service. You are naturally attentive, able to anticipate guest needs, and confident working independently during night shifts. You will also:
- Be comfortable using a range of technology, including MS Office.
- Communicate clearly and professionally with guests and colleagues.
- Remain calm, organised and solution-focused, particularly during quieter overnight periods.
What’s in it for you
Our rewards package includes:
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next Steps
A member of our recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. Candidates who are successful at this stage will be invited to meet the Guest Service Manager to discuss the role in greater detail. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.
Guest Service Assistant (Nights) in Norfolk employer: Holiday Inn Norwich North
Contact Detail:
Holiday Inn Norwich North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant (Nights) in Norfolk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kew Green Hotels. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Nights Guest Service Assistant role and rehearse your responses. Focus on your customer service experience and how you’ve handled tricky situations in the past.
✨Tip Number 3
Show off your personality! When you’re chatting with the recruitment team, let your friendly and approachable nature shine through. Remember, they’re looking for someone who can build strong relationships with guests, so be yourself!
✨Tip Number 4
Don’t forget to follow up! After your chat or interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Guest Service Assistant (Nights) in Norfolk
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter and CV!
Tailor Your Application: Make sure to customise your application for the Nights Guest Service Assistant role. Highlight any relevant experience in customer service and how you can contribute to creating memorable experiences for our guests during the night.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Holiday Inn Norwich North
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Nights Guest Service Assistant. Familiarise yourself with the key tasks like welcoming guests, providing drinks service, and ensuring safety standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about guest satisfaction, be ready to share examples from your past experiences where you went above and beyond for customers. Highlight your ability to adapt to individual needs and how you’ve built strong relationships with guests in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, especially during quieter overnight periods. Think about times when you had to remain calm and organised under pressure, and be prepared to discuss your problem-solving strategies.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team culture, opportunities for career development, or how they measure guest satisfaction. This not only shows your enthusiasm but also helps you determine if it’s the right fit for you.