At a Glance
- Tasks: Ensure guests have an outstanding experience and build relationships with them.
- Company: Join Kew Green Hotels, a rapidly expanding global company with a diverse portfolio.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support for wellbeing.
- Other info: Inclusive workplace with opportunities for personal growth and development.
- Why this job: Be part of a team that prioritises service excellence and guest satisfaction.
- Qualifications: Previous customer service experience and tech-savvy skills are preferred.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.
This role reports directly to the Guest Service Manager.
What you’ll do
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set‑ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for
- A genuine passion for people and hospitality. Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in‑person interview.
We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com – we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people‑driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.
Learn more about who we are and what drives us at www.kewgreenhotels.com.
Guest Service Assistant (Casual) in Norwich employer: Holiday Inn Norwich North
Kew Green Hotels is an exceptional employer, offering a vibrant work culture where every team member is valued and supported in their personal and professional growth. Located in the picturesque city of Norwich, our hotel provides robust career development opportunities, attractive discounts across major retailers, and complimentary access to leisure facilities, ensuring a rewarding experience for our Guest Service Assistants. Join us to be part of a diverse team that prioritises service excellence and inclusivity, making every guest's stay memorable.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (Casual) in Norwich
✨Tip Number 1
Get to know the company! Before your chat, do a bit of research on Kew Green Hotels and their values. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your customer service skills! Think about past experiences where you've gone above and beyond for a guest or customer. Be ready to share these stories during your chat to demonstrate your passion for outstanding service.
✨Tip Number 3
Be yourself! Authenticity goes a long way in interviews. Let your personality shine through and don’t be afraid to show your enthusiasm for the role and the hospitality industry.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Kew Green family.
We think you need these skills to ace Guest Service Assistant (Casual) in Norwich
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Guest Service Assistant role. Highlight your customer service experience and how it aligns with our values. We love seeing candidates who understand what we’re all about!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Holiday Inn Norwich North
✨Know Your Guests
Before the interview, research Kew Green Hotels and their guest demographics. Understanding who their guests are and what they value will help you tailor your responses to show how you can enhance their experience.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to anticipate needs and provide outstanding service will resonate well with the interviewers.
✨Familiarise Yourself with SOPs
Brush up on standard operating procedures (SOPs) related to hospitality. Being able to discuss how you would follow these procedures to ensure consistent service will demonstrate your readiness for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they measure success in guest satisfaction. This shows your genuine interest in the role and the company.
