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- Tasks: Ensure guests have a safe and outstanding experience at our hotel.
- Company: Join a vibrant hotel team in Norwich North, part of the IHG family.
- Benefits: Enjoy discounts, career development, and free access to leisure facilities.
- Why this job: Be part of a culture that prioritises service excellence and guest satisfaction.
- Qualifications: Experience in customer service and tech-savvy skills are preferred.
- Other info: Shortlisted candidates will have a quick chat to discuss the role.
The predicted salary is between 24000 - 36000 £ per year.
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Guest Service Assistant
Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based at our attractive hotel in Norwich North.
- Supporting your hotel in achieving all brand and company metrics and objectives
- Building and developing relationships with guests, assessing their needs, and adapting your style and approach accordingly
- Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation
- Following SOPs to ensure consistent hospitality for all guests
- Maintaining a high level of product and service knowledge about all IHG hotels in your region, and promoting the hotel, products, services, and IHG to all guests
Beyond that, you\’ll represent our company values and culture, ensuring that service excellence remains our top priority.
Other titles for this role may include Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.
Full details of the role will be discussed with shortlisted candidates. If you\’d like to find out more before applying, please reach out to our resourcing team at [emailprotected].
Benefits include:
- Annual Conference, Events, and Awards
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and partner hotels worldwide
- 50% off food and beverage while staying in our hotels
- 24/7, 365 days Employee Assistance Line for mental health, wellbeing support, financial, and legal advice
- Free and unlimited access to our Leisure Clubs (gym, pool, steam rooms)
What you’ll bring to the team
Ideally, you will have some experience in a fast-paced, customer-facing role and a passion for outstanding customer service. The ability to anticipate guests\’ needs is highly desirable. You should also be comfortable using a range of technology, including MS Office.
Next steps
A member of the hotel team will contact you to schedule a 15-minute chat to get to know you better. We\’ll explain the role in detail and hear about your skills. If successful, you\’ll meet the Business Excellence Manager or Guest Service Manager.
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Guest Service Assistant employer: Holiday Inn Norwich North
Contact Detail:
Holiday Inn Norwich North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding what makes IHG unique will help you align your responses during the interview and demonstrate your commitment to their service excellence.
✨Tip Number 2
Prepare examples from your past experiences that showcase your ability to provide outstanding customer service. Think of specific situations where you anticipated a guest's needs or resolved an issue effectively.
✨Tip Number 3
Practice your communication skills, as this role requires building relationships with guests. Being able to convey warmth and professionalism will set you apart during the chat with the hotel team.
✨Tip Number 4
Research common questions asked in hospitality interviews, especially those related to guest service scenarios. This will help you feel more prepared and confident when discussing your skills and experiences.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Guest Service Assistant. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Customer Service Skills: Emphasise any previous experience in customer-facing roles. Provide specific examples of how you've delivered outstanding service, anticipated guest needs, or resolved issues effectively.
Showcase Adaptability: Demonstrate your ability to adapt your communication style to different guests. Mention any experience you have in building relationships with diverse individuals, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Holiday Inn Norwich North
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing outstanding customer service. Share specific examples from your past experiences where you went above and beyond to meet a guest's needs.
✨Demonstrate Adaptability
Highlight your ability to adapt your communication style based on the guest's needs. Prepare scenarios where you successfully adjusted your approach to ensure a positive experience for different types of guests.
✨Know the Company and Its Values
Familiarise yourself with the company's values and culture. Be ready to discuss how your personal values align with theirs, and how you can contribute to maintaining service excellence.
✨Prepare for Technology Questions
Since the role involves using various technologies, be prepared to discuss your experience with tools like MS Office. You might also want to mention any other relevant software or systems you've used in previous roles.
