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- Tasks: Lead a dynamic team to enhance guest experiences across various hotel services.
- Company: Renowned hotel chain in Norwich with a focus on service excellence.
- Benefits: Discounted hotel stays, unlimited leisure access, and career development opportunities.
- Why this job: Join a vibrant team and make a real difference in guest satisfaction.
- Qualifications: Proven experience in guest services and strong leadership skills.
- Other info: Exciting environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading hotel chain in Norwich is seeking a Guest Service Manager to inspire a multiskilled team across Front Office, Food & Beverage, and Meetings & Events. The role emphasizes driving service excellence and managing guest interactions.
The ideal candidate will have significant experience in a senior guest service role, strong leadership, and communication skills.
This position offers various perks including discounted hotel stays and unlimited access to leisure facilities.
Multiskilled Guest Services Leader: Elevate Guest Experience in Norwich employer: Holiday Inn Norwich City
Contact Detail:
Holiday Inn Norwich City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multiskilled Guest Services Leader: Elevate Guest Experience in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest service shine through. Share stories that highlight your leadership skills and how you've elevated guest experiences in the past.
✨Tip Number 3
Research the hotel chain! Knowing their values and what they stand for can help you tailor your approach. Mention specific initiatives or awards they've received to show you're genuinely interested.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're serious about joining our team and ready to elevate the guest experience with us.
We think you need these skills to ace Multiskilled Guest Services Leader: Elevate Guest Experience in Norwich
Some tips for your application 🫡
Show Your Passion for Guest Service: When writing your application, let your enthusiasm for guest service shine through. We want to see how you can inspire a team and elevate the guest experience, so share specific examples of how you've done this in the past.
Highlight Your Leadership Skills: Make sure to emphasise your leadership experience in your application. We’re looking for someone who can manage a multiskilled team, so include details about how you've successfully led teams in previous roles.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We appreciate when candidates show they understand what we’re looking for in a Guest Service Manager.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Holiday Inn Norwich City
✨Know the Company Inside Out
Before your interview, do some homework on the hotel chain. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Guest Service Manager, you'll need to inspire your team. Prepare examples from your past experiences where you've successfully led a team or improved service standards. Be ready to discuss how you handle conflicts and motivate others.
✨Demonstrate Your Multiskilled Experience
This role requires a blend of skills across Front Office, Food & Beverage, and Meetings & Events. Highlight your diverse experience in these areas during the interview. Use specific scenarios to illustrate how you've excelled in each domain.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and guest interaction skills. Think of situations where you've turned a negative guest experience into a positive one. Practising these scenarios will help you articulate your thought process clearly.
