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- Tasks: Deliver exceptional service across reception, restaurant, and events while building guest relationships.
- Company: Join Kew Green Hotels, a leading hotel management company focused on guest experience.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support.
- Why this job: Kickstart your hospitality career in a friendly, inclusive environment.
- Qualifications: Passion for people, strong communication skills, and a proactive attitude.
- Other info: Full training provided; apply early to secure your chance!
The predicted salary is between 11 - 16 £ per hour.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
This role reports directly to the Guest Service Manager.
What you’ll do:- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
- A genuine passion for people and hospitality.
- Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you:- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Who are Kew Green Hotels?Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud. Learn more about who we are and what drives us at www.kewgreenhotels.com.
Guest Service Assistant (20hr or Casual) in Norwich employer: Holiday Inn Norwich City
Contact Detail:
Holiday Inn Norwich City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant (20hr or Casual) in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kew Green Hotels. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for hospitality roles and rehearse your responses. Focus on how you can deliver excellent service and build relationships with guests, as that's what this role is all about.
✨Tip Number 3
Be yourself! The interviewers want to see your personality shine through. Show your passion for hospitality and how you can make guests feel welcome. Remember, they’re looking for someone friendly and motivated, so let that enthusiasm show!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Service Assistant (20hr or Casual) in Norwich
Some tips for your application 🫡
Show Your Passion: Let your love for hospitality shine through in your application. We want to see that genuine passion for people and making their day better, so share any relevant experiences or stories that highlight this.
Tailor Your Application: Make sure to customise your CV and cover letter for the Guest Service Assistant role. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Be Yourself: We’re all about authenticity! Don’t be afraid to let your personality come through in your written application. We want to know who you are and how you can contribute to our team culture.
Apply Early: We review applications as they come in, so don’t wait around! Get your application in early to increase your chances of being shortlisted. Head over to our website and submit your application today!
How to prepare for a job interview at Holiday Inn Norwich City
✨Know the Company
Before your interview, take some time to research Kew Green Hotels. Understand their values, culture, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Your Passion for Hospitality
During the interview, express your enthusiasm for working in hospitality. Share any relevant experiences, even if they are informal, that demonstrate your love for making people feel welcome. Remember, they’re looking for someone who genuinely cares about guest experiences!
✨Prepare for Role-Specific Questions
Expect questions related to guest service scenarios, such as how you would handle a difficult guest or ensure a smooth check-in process. Think of examples from past experiences where you’ve provided excellent service or resolved issues effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the training process, opportunities for career development, or how they measure success in the Guest Service Assistant role. It shows you’re engaged and serious about the position.
