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- Tasks: Ensure guests have a safe and outstanding experience at our hotel.
- Company: Join Kew Green Hotels, a rapidly expanding global company.
- Benefits: Enjoy discounts, career development, and free access to leisure facilities.
- Other info: We promote an inclusive workplace and support personal growth.
- Why this job: Be part of a team that values service excellence and guest satisfaction.
- Qualifications: Previous customer service experience and tech-savvy skills are preferred.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.
This role reports directly to the Guest Service Manager.
What you’ll do
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set‑ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for
- A genuine passion for people and hospitality. Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in‑person interview.
We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com – we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people‑driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.
Learn more about who we are and what drives us at www.kewgreenhotels.com.
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Guest Service Assistant (Casual) employer: Holiday Inn Northampton
Contact Detail:
Holiday Inn Northampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant (Casual)
✨Tip Number 1
Get to know the company! Before your chat, do a bit of research on Kew Green Hotels. Understanding their values and culture will help you connect better during your conversation and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a guest. This will help you demonstrate your passion for outstanding service when you chat with the team.
✨Tip Number 3
Be ready to flex your style! Since the role involves assessing guests' needs, think about how you can adapt your approach based on different situations. Show them you can be versatile and attentive to what guests want.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Kew-Team. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Service Assistant (Casual)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Guest Service Assistant role. Highlight any relevant experience in customer service and how you can contribute to creating outstanding experiences for our guests.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication that gets your message across effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Holiday Inn Northampton
✨Know Your Guests
Before the interview, research the hotel and its guest demographics. Understanding who stays at the Holiday Inn Northampton and what they value will help you tailor your responses to show how you can enhance their experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to anticipate needs and provide outstanding service will resonate well with the interviewers.
✨Familiarise Yourself with Company Values
Kew Green Hotels places a strong emphasis on service excellence and inclusivity. Make sure you can articulate how your personal values align with theirs and how you can contribute to their culture.
✨Practice Technology Proficiency
Since the role involves using various technologies, brush up on your MS Office skills and any other relevant software. Being able to demonstrate your comfort with technology during the interview will give you an edge.