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For Companies At a Glance
- Tasks: Ensure guests have a safe and outstanding experience while building relationships.
- Company: Join a vibrant hotel in Northampton, part of the IHG family.
- Benefits: Enjoy discounts at retailers, restaurants, and hotels, plus free gym access.
- Other info: Shortlisted candidates will have a quick chat to discuss the role.
- Why this job: Be part of a culture that prioritises service excellence and personal growth.
- Qualifications: Previous customer service experience and tech-savviness are preferred.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.
This role reports directly to the Guest Service Manager.
What you’ll do
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for
- A genuine passion for people and hospitality. Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.
We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com – we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.
Learn more about who we are and what drives us at www.kewgreenhotels.com.
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Guest Service Assistant employer: Holiday Inn Northampton
Contact Detail:
Holiday Inn Northampton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding what makes IHG unique will help you align your responses during the interview and demonstrate your commitment to their service excellence.
✨Tip Number 2
Practice your customer service skills by role-playing common guest scenarios. This will prepare you to handle various situations effectively and show your ability to adapt your approach based on guests' needs.
✨Tip Number 3
Research the hotel’s location and amenities thoroughly. Being knowledgeable about the hotel and its offerings will allow you to engage confidently with guests and promote services effectively.
✨Tip Number 4
Prepare thoughtful questions for your chat with the hotel team. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise any previous positions where you interacted with guests or managed customer needs, as this will show your suitability for the Guest Service Assistant role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for outstanding customer service. Mention specific examples of how you've anticipated guest needs in past roles and how you align with the company's values and culture.
Showcase Your Skills: In your application, highlight your ability to use technology, particularly MS Office. If you have experience with any hotel management systems or customer relationship management tools, be sure to mention those as well.
Prepare for the Chat: Since a member of the hotel team will contact you for a chat, prepare by thinking about your skills and experiences that relate to the role. Be ready to discuss how you can contribute to achieving the hotel's objectives and metrics.
How to prepare for a job interview at Holiday Inn Northampton
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, your ability to provide outstanding customer service is crucial. Prepare examples from your previous roles where you went above and beyond for a guest or resolved a challenging situation effectively.
✨Demonstrate Adaptability
This role requires you to adapt your style based on guests' needs. Think of instances where you successfully adjusted your approach to meet different customer expectations, and be ready to discuss these during the interview.
✨Familiarise Yourself with IHG Hotels
Having a solid understanding of IHG hotels and their offerings will set you apart. Research the brand, its values, and the services provided at various locations, so you can speak confidently about them in your interview.
✨Prepare Questions for the Interviewers
Engaging with your interviewers by asking insightful questions shows your interest in the role and the company. Consider asking about team dynamics, opportunities for growth, or how they measure success in the Guest Service Assistant position.