At a Glance
- Tasks: Lead the Front of House team to create unforgettable guest experiences.
- Company: Cairn Group is a leading UK hospitality company with over 60 years of expertise.
- Benefits: Enjoy real-time pay access, discounts on stays, food, and wellness services.
- Other info: Opportunities for career growth through apprenticeships and leadership programmes.
- Why this job: Join a supportive environment where your contributions are valued and recognised.
- Qualifications: Strong leadership and communication skills; experience in customer relations preferred.
The predicted salary is between 28800 - 42000 £ per year.
Hospitality Starts Here. Build Your Future with Cairn Group. Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn is a place where you can build a career you're proud of.
About the Role: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. You'll deliver this through managing all aspects of Front of House, creating a unique and special visit for our guests. You'll be the warm and welcoming face that sets the tone for each stay, while leading and mentoring your team to ensure every detail runs smoothly delivering service excellence across reception, guest relations, and concierge functions. You'll manage staffing levels, rota planning and task delegation, and set performance and development goals to help your team shine. You'll also take a hands-on role in improving service, reviewing guest satisfaction, and managing key HR activities where needed.
About You: Excellent leadership skills with experience of developing and leading a team. Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise. Strong communication skills through a variety of means. Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. High attention to detail and accuracy great at managing one's own time and the time of the team.
About Us: Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We're committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Holiday Inn Newcastle-Jesmond is a 116 bed modern hotel. You can also enjoy a delicious meal at either the Fratello's Italian Restaurant or the Zio Bar & Grill, or some refreshing drinks at the Terrace Bar. All three locations give you a taste of affluent Jesmond.
Benefits include IHG Staff Rate Scheme, IHG Friends & Family Rate, IHG Brand Training, Discounted Meals whilst on shift, Cairn Group Staff Discount Scheme, Retail and travel discounts, Recruit a friend Scheme, Induction and training programme, Star of the Month & Golden Ticket Award, Pension scheme, Cairn Academy Training & Development Opportunities, Uniform, Cycle 2 work scheme.
Contact Details:
Holiday Inn Newcastle Jesmond Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Newcastle upon Tyne
✨Tip Number 1
Familiarise yourself with Cairn Group's values - Respect, Integrity, Sustainability, and Excellence (RISE). During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you're not just a fit for the role, but also for the company culture.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in high-pressure situations. Be ready to discuss how you resolved conflicts or improved team performance, as this is crucial for a Front of House Manager.
✨Tip Number 3
Network within the hospitality industry, especially with professionals who have worked at Cairn Group or similar establishments. Attend industry events or join relevant online forums to gain insights and potentially get referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Research the specific hotel you'll be applying to, such as Holiday Inn Newcastle-Jesmond. Understand its unique offerings and guest demographics, and think about how you can enhance the guest experience based on this knowledge. Tailoring your approach will make you stand out as a candidate.
We think you need these skills to ace Front of House Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality, particularly in leadership roles. Emphasise your skills in team management, customer relations, and service excellence, as these are key for the Front of House Manager position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your understanding of Cairn Group's values. Mention specific examples of how you've created memorable guest experiences or led a team to success in previous roles.
Highlight Relevant Skills:In your application, focus on your interpersonal and communication skills. Provide examples of how you've resolved challenges in a fast-paced environment, demonstrating your ability to stay calm under pressure.
Showcase Your Leadership Experience:Detail your experience in managing teams, including any specific achievements in staff development or performance improvement. This will show Cairn Group that you have the leadership qualities they are looking for.
How to prepare for a job interview at Holiday Inn Newcastle Jesmond
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led and developed a team in the past, highlighting any specific challenges you overcame.
✨Emphasise Customer Relations Experience
Cairn Group values excellent customer service. Be ready to discuss your experience in managing guest relations and how you've proactively resolved issues to ensure a memorable experience for guests.
✨Demonstrate Flexibility and Adaptability
The hospitality industry can be unpredictable. Share instances where you've had to adapt quickly to changing situations or manage multiple tasks under pressure, showcasing your ability to stay calm and effective.
✨Highlight Attention to Detail
Attention to detail is crucial in this role. Prepare to discuss how you ensure accuracy in your work and how you manage your time and that of your team to maintain high standards of service.
