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For Companies At a Glance
- Tasks: Lead a team to create unforgettable guest experiences and enhance service excellence.
- Company: Join Kew Green Hotels, a rapidly expanding global company with diverse hotel brands.
- Benefits: Enjoy discounts, career development, free gym access, and mental health support.
- Why this job: Be part of a vibrant culture focused on service excellence and personal growth.
- Qualifications: Strong leadership skills and a passion for enhancing guest experiences are essential.
- Other info: Inclusive workplace; adjustments available during the recruitment process.
The predicted salary is between 28800 - 43200 £ per year.
The role Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Hotel Manager and is part of a team based from our attractive and Crowne Plaza JLA hotel in Liverpool L24 8DA. Guest Service Managers duties include orchestrating the seamless operation of our guest services collaborating with various departments to elevate our service levels constantly innovating to exceed guest expectations handling guest requests with precision and promptness proactively seeking new ways to enhance the guest journey setting the standard for service excellence Beyond that, you\’ll inspire and empower our Guest Service team to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you\’ll foster a sales culture within our department, maximizing room and M&E sales while ensuring that our guests receive the best of what we have to offer. Other businesses may call this role Front Office or Food and Beverage Manager, Head of Department, Hotel Duty Manager, Guest Experience Manager, Hotel Services Manager Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com. Benefits Our rewards package includes: Annual Conference Event and Awards Robust career development opportunities and support for personal growth Attractive discounts across many major retailers, restaurants, and events Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide! 50% off food and beverage while you stay in our hotels 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms) What you’ll bring to the team To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply. At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need. Next steps A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager. Who are Kew Green Hotels? Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts , Marriott International , Wyndham Hotels & Resorts and Hilton , what unites us all is our values. Please view our website for more details. Join our Kew-Team today! #J-18808-Ljbffr
Guest Services Manager employer: Holiday Inn Milton Keynes East
Contact Detail:
Holiday Inn Milton Keynes East Recruiting Team
recruitment@kewgreenhotels.com
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Familiarise yourself with the Kew Green Hotels brand and its values. Understanding what makes us unique will help you align your approach to guest services with our company culture, which is crucial for a Guest Services Manager.
✨Tip Number 2
Network with current or former employees of Kew Green Hotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your conversation during the initial chat with the hotel team.
✨Tip Number 3
Prepare specific examples of how you've enhanced guest experiences in previous roles. Being able to share these stories will demonstrate your service-oriented attitude and leadership skills, which are key for this position.
✨Tip Number 4
Research the latest trends in hospitality and guest services. Showing that you're up-to-date with industry innovations can set you apart and highlight your commitment to exceeding guest expectations.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Guest Services Manager. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in guest services or hospitality management. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership and service excellence.
Write a Strong Cover Letter: In your cover letter, express your passion for enhancing guest experiences and your commitment to service excellence. Provide specific examples of how you've successfully managed teams or improved guest satisfaction in previous roles.
Highlight Your Leadership Skills: Since the role requires strong leadership, be sure to include examples of how you've inspired and empowered teams in the past. Discuss any training or mentoring experiences that showcase your ability to foster a positive work culture.
How to prepare for a job interview at Holiday Inn Milton Keynes East
✨Showcase Your Leadership Skills
As a Guest Services Manager, strong leadership is key. Be prepared to share examples of how you've successfully led a team in the past, focusing on your ability to inspire and empower others to deliver exceptional service.
✨Demonstrate a Service-Oriented Attitude
Highlight your passion for enhancing the guest experience. Discuss specific instances where you went above and beyond to meet guest needs, showcasing your commitment to service excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations. Think of scenarios where you had to handle guest complaints or improve service delivery, and be ready to explain your thought process and actions.
✨Research Kew Green Hotels
Familiarise yourself with Kew Green Hotels and their values. Understanding the company culture will help you align your answers with their expectations and demonstrate your genuine interest in the role.
