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- Tasks: Ensure guests have a safe and outstanding experience during night shifts.
- Company: Join a leading hotel brand known for exceptional service and hospitality.
- Benefits: Enjoy career development, discounts at retailers and hotels, and access to leisure facilities.
- Why this job: Be part of a dynamic team, build relationships, and make a real impact on guest experiences.
- Qualifications: Previous customer service experience preferred; passion for helping others is essential.
- Other info: Role requires an EU work permit; expect a friendly chat with the team if shortlisted.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Nights Guest Service Assistant
Job Location:
Milton Keynes, MK16 0JA
Role Overview:
Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe and outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and involves working as part of a team in our hotel.
Key Responsibilities:
- Supporting the hotel in achieving brand and company metrics and objectives.
- Building and developing relationships with guests, assessing their needs, and adapting your approach accordingly.
- Recognizing and appreciating repeat guests, priority members, and VIPs.
- Following Standard Operating Procedures (SOPs) to ensure consistent hospitality.
- Maintaining high product and service knowledge about all IHG hotels in your region and promoting the hotel, products, services, and IHG to guests.
- Representing company values and ensuring service excellence.
Qualifications and Skills:
- Previous experience in a fast-paced, customer-facing role is preferred.
- Passion for outstanding customer service.
- Ability to anticipate guest needs.
- Comfortable using technology, including MS Office.
Additional Information:
Benefits include career development opportunities, discounts at major retailers and hotels, employee assistance services, and access to leisure facilities.
Next Steps:
A member of the hotel team will contact shortlisted candidates for a brief chat. Successful candidates will meet with the Business Excellence Manager or Guest Service Manager for further discussions.
Note: The role requires an EU work permit.
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Guest Services Assistant (Nights) employer: Holiday Inn Milton Keynes East
Contact Detail:
Holiday Inn Milton Keynes East Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant (Nights)
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding what makes IHG unique will help you connect with guests and demonstrate your commitment to their service standards during interviews.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've gone above and beyond for customers, as this will show your passion for outstanding service.
✨Tip Number 3
Prepare to discuss how you would handle various guest scenarios. Think about potential challenges you might face during night shifts and how you would resolve them while maintaining a high level of service.
✨Tip Number 4
Showcase your tech-savviness by being familiar with common hotel management software or tools. Mentioning your comfort with technology can set you apart, especially since the role involves using systems to enhance guest experiences.
We think you need these skills to ace Guest Services Assistant (Nights)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Nights Guest Service Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer-facing roles. Emphasise any specific achievements or skills that demonstrate your passion for outstanding customer service and ability to anticipate guest needs.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of the position, such as building relationships with guests and following Standard Operating Procedures.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Holiday Inn Milton Keynes East
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've provided outstanding service in previous roles. Highlight any experiences where you anticipated guest needs or resolved issues effectively.
✨Familiarise Yourself with IHG
Research IHG hotels and their services before the interview. Understanding the brand's values and offerings will help you demonstrate your knowledge and enthusiasm for the company, which is crucial for a Guest Services Assistant.
✨Demonstrate Teamwork
This role involves working as part of a team, so be ready to discuss your experience collaborating with others. Share examples of how you've contributed to a positive team environment and supported colleagues in achieving common goals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responding to potential scenarios you might face during night shifts, such as dealing with a noisy guest or managing an emergency.
