At a Glance
- Tasks: Deliver exceptional guest experiences and ensure hotel operations run smoothly overnight.
- Company: Join Kew Green Hotels, a welcoming and inclusive workplace.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support.
- Other info: Flexible shifts with opportunities for growth in a dynamic environment.
- Why this job: Be the reassuring presence for guests and make their nights memorable.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a friendly, reliable and guest-focused Nights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for our guests during out-of-hours periods. Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance.
As a Nights Guest Service Assistant, you will be responsible for supporting the hotel in achieving brand standards, guest satisfaction targets and company objectives, while ensuring every guest feels valued and well cared for. Key responsibilities include:
- Building strong relationships with guests, adapting your approach to meet individual needs
- Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation
- Providing drinks service on our residents’ bar
- Preparing and delivering food from our 24 hour menu for guests arriving through the night
- Checking out any early arrivals, ensuring accurate billing and a positive lasting impression
- Completing any cleaning and set up required to ensure the hotel is ready for the next day
- Supporting the night audit process
- Ensuring fire and safety requirements are met
Beyond day-to-day duties, you will be a role model for our values and culture, helping to ensure service excellence remains at the heart of everything we do.
Ideally, you will have previous experience in a fast-paced, customer-facing role and a genuine passion for delivering outstanding customer service. You are naturally attentive, able to anticipate guest needs, and confident working independently during night shifts. You will also:
- Be comfortable using a range of technology, including MS Office.
- Communicate clearly and professionally with guests and colleagues.
- Remain calm, organised and solution-focused, particularly during quieter overnight periods.
Our rewards package includes:
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
A member of our recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. Candidates who are successful at this stage will be invited to meet the Guest Service Manager to discuss the role in greater detail. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person. At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know.
Guest Service Assistant (Nights) employer: Holiday Inn Milton Keynes East
Kew Green Hotels is an exceptional employer, offering a supportive and inclusive work environment where every team member can thrive. As a Nights Guest Service Assistant, you will benefit from career development opportunities through fully funded apprenticeships, enjoy discounts on hotel stays and leisure activities, and have access to 24/7 wellbeing support, all while contributing to memorable guest experiences in a dynamic hotel setting.
Contact Details:
Holiday Inn Milton Keynes East Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (Nights)
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Nights Guest Service Assistant and how you'd handle them. Being able to demonstrate your problem-solving abilities will impress the hiring team.
✨Tip Number 3
Don’t underestimate the power of a friendly chat! When you get that 15-minute call, be yourself and let your personality shine through. Show them how passionate you are about providing excellent service and making guests feel valued.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in joining the team at Kew Green Hotels.
We think you need these skills to ace Guest Service Assistant (Nights)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience:Make sure to highlight any previous customer service roles you've had, especially in fast-paced environments. We’re looking for someone who can adapt to guest needs, so share specific examples that demonstrate your skills.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Nights Guest Service Assistant role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role as soon as possible. Plus, we review applications as they come in, so get yours in early!
How to prepare for a job interview at Holiday Inn Milton Keynes East
✨Know the Role Inside Out
Before your interview, make sure you understand what a Nights Guest Service Assistant does. Familiarise yourself with the key responsibilities like welcoming guests, providing drinks service, and ensuring safety standards. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about guest satisfaction, be ready to share examples of how you've provided outstanding customer service in the past. Think of specific situations where you went above and beyond to meet a guest's needs or resolved an issue effectively.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations during night shifts. For instance, how would you manage a late arrival or deal with a guest complaint? Practising your responses to these scenarios can help you feel more confident during the interview.
✨Demonstrate Your Adaptability
Highlight your ability to adapt to different situations and guest needs. Share experiences where you had to think on your feet or adjust your approach based on the circumstances. This will show that you're not just reliable but also flexible and attentive to guests' individual requirements.
