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For Companies At a Glance
- Tasks: Ensure guests have a safe and outstanding experience at our hotel.
- Company: Join a vibrant hotel team in Milton Keynes, part of the IHG family.
- Benefits: Enjoy discounts, free gym access, and support for personal growth.
- Why this job: Be part of a culture that prioritises service excellence and guest satisfaction.
- Qualifications: Experience in customer service and tech-savvy skills are preferred.
- Other info: Shortlisted candidates will have a quick chat to discuss the role.
The predicted salary is between 24000 - 36000 £ per year.
The role
Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based at our attractive hotel in Milton Keynes (MK16 0JA).
- Supporting your hotel in achieving all brand and company metrics and objectives
- Building and developing relationships with guests, assessing their needs, and adapting your approach accordingly
- Recognizing and appreciating all repeat guests, priority members, and VIPs
- Following SOPs to ensure consistent hospitality for all guests
- Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products, and services to guests
Beyond that, you\’ll represent our company values and culture, ensuring that service excellence remains our top priority.
Other titles for this role may include Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.
Full details of the role will be discussed with shortlisted candidates. If you\’d like to learn more before applying, please contact our resourcing team at [emailprotected].
- Annual Conference Event and Awards
- Robust career development opportunities and support for personal growth
- Attractive discounts across major retailers, restaurants, and events
- Complimentary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and partner hotels worldwide
- 50% off food and beverage while staying in our hotels
- 24/7 Employee Assistance Line for mental health, wellbeing, financial, and legal support
- Free and unlimited access to our Leisure Clubs (gym, pool, steam rooms)
What you’ll bring to the team
Ideally, you will have some experience in a fast-paced, customer-facing role and a passion for outstanding customer service. The ability to anticipate guests\’ needs is highly desirable. You should also be comfortable using technology, including MS Office.
Next steps
A member of our hotel team will contact you to schedule a 15-minute chat to get to know you better. We\’ll explain the role in detail, and you can share your skills. If successful, you\’ll meet the Business Excellence Manager or Guest Service Manager.
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Guest Service Assistant employer: Holiday Inn Milton Keynes East
Contact Detail:
Holiday Inn Milton Keynes East Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding their mission and how they prioritise guest experience will help you align your responses during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples from your past experiences where you've demonstrated outstanding customer service. Think of specific situations where you anticipated a customer's needs or resolved an issue effectively, as these stories will resonate well with the interviewers.
✨Tip Number 3
Research common questions asked in hospitality interviews, particularly those related to guest service scenarios. Practising your answers will help you feel more confident and articulate during your chat with the hotel team.
✨Tip Number 4
Show enthusiasm for the role and the company during your conversation. Expressing genuine interest in providing excellent service and being part of their team can set you apart from other candidates.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise any previous positions where you interacted with guests or managed customer needs, as this will show your suitability for the Guest Service Assistant role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for outstanding customer service. Mention specific examples of how you've anticipated guest needs in past roles and how you align with the company's values and culture.
Showcase Your Skills: In your application, highlight your ability to use technology, including MS Office. If you have experience in fast-paced environments, make sure to mention this as it is highly desirable for the role.
Prepare for the Chat: Once you submit your application, be ready for a 15-minute chat with a member of the hotel team. Think about your skills and experiences that relate to the role, and prepare questions you may have about the position.
How to prepare for a job interview at Holiday Inn Milton Keynes East
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing outstanding customer service. Share specific examples from your past experiences where you went above and beyond to meet a guest's needs.
✨Demonstrate Your Adaptability
Highlight your ability to assess guests' needs and adapt your approach accordingly. Prepare scenarios where you successfully adjusted your service style to cater to different types of guests.
✨Familiarise Yourself with the Brand
Research IHG hotels and their offerings in your region. Being knowledgeable about the brand will show your commitment and help you answer questions confidently during the interview.
✨Prepare for Behavioural Questions
Expect questions that explore how you've handled challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
