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- Tasks: Deliver exceptional service to guests and enhance their experience in a vibrant environment.
- Company: Join Kew Green Hotels, a dynamic hospitality group with a commitment to inclusivity.
- Benefits: Enjoy discounts, free meals, international travel rates, and flexible working hours.
- Why this job: Be part of a fun team where every day is different and your efforts truly matter.
- Qualifications: No specific experience needed, just a passion for customer service and great communication skills.
- Other info: We welcome applicants from all backgrounds and provide support throughout the recruitment process.
Are you a person with a passion for hospitality? Do you enjoy working in a fast-paced environment where no two days are the same? We are looking for an enthusiastic, friendly and reliable person to join our Food and Beverage team.
What you’ll be doing as a Food & Beverage Assistant:
- Ensuring that all guests experience an outstanding level of service throughout their stay.
- Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness.
- Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately.
- Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience.
- Responding promptly to guest complaints and finding ways to turnaround any negative feedback.
- Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests.
- Looking for ways to deliver continuous improvements to the guest experience.
What’ll make you a great fit for this Food & Beverage Assistant role:
- It doesn’t matter where you’ve gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs.
- You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless.
- You’ll love people – and as a result, have great interpersonal and communication skills.
- Details? You love them! You’ll be incredibly attentive with guests as a result.
- Flexible and able to remain focused on results under pressure and to challenging deadlines.
- Self-motivated and confident.
- Hard-working but FUN!
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need.
The benefits:
- Discounts across retail, restaurants, events etc (because we know life isn’t just about work).
- Family and Friends discounts in hotels across the Kew Green Hotels estate.
- International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!).
- Parking on site for free.
- Meals for free on shift – hard work is hungry work!
- Progression Room to grow, with opportunities across the UK and internationally.
- Uniform provided.
- Flexible attitude and working hours.
Food & Beverage Assistant employer: Holiday Inn Milton Keynes East
Contact Detail:
Holiday Inn Milton Keynes East Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Assistant
✨Tip Number 1
Familiarise yourself with the latest trends in the food and beverage industry. This knowledge will not only help you engage with guests but also demonstrate your passion for hospitality during interviews.
✨Tip Number 2
Practice your interpersonal skills by engaging with people in various settings. The more comfortable you are in social situations, the better you'll be at building relationships with guests and anticipating their needs.
✨Tip Number 3
Stay updated on the local area and hotel facilities. Being knowledgeable about promotions and events will allow you to make informed recommendations to guests, enhancing their overall experience.
✨Tip Number 4
Showcase your ability to handle pressure by sharing examples from past experiences where you've successfully managed challenging situations. This will highlight your resilience and suitability for a fast-paced environment.
We think you need these skills to ace Food & Beverage Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the Food & Beverage Assistant role. Use keywords from the job description to demonstrate your fit.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to work in a fast-paced environment. Mention specific examples of how you've exceeded guest expectations in previous roles.
Showcase Your Interpersonal Skills: In your application, emphasise your communication skills and ability to build relationships with guests. Provide examples of how you've effectively handled guest complaints or feedback in the past.
Highlight Flexibility and Adaptability: Demonstrate your flexibility and ability to work under pressure by sharing experiences where you successfully managed challenging situations. This will show that you're well-suited for the dynamic nature of the role.
How to prepare for a job interview at Holiday Inn Milton Keynes East
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles, as this will demonstrate your commitment to creating outstanding guest experiences.
✨Demonstrate Your Interpersonal Skills
Since the role requires great communication and relationship-building skills, be prepared to discuss how you engage with guests. Think of scenarios where you've successfully handled guest interactions, especially in challenging situations, to showcase your ability to connect with people.
✨Be Ready to Discuss Problem-Solving
Prepare to talk about how you've dealt with complaints or negative feedback in the past. Highlight your approach to turning around a negative experience into a positive one, as this is crucial for a Food & Beverage Assistant who needs to ensure guest satisfaction.
✨Familiarise Yourself with the Company
Research Kew Green Hotels and their offerings before the interview. Being knowledgeable about their facilities, promotions, and values will not only impress the interviewers but also help you tailor your responses to align with the company's goals and culture.
