Night Manager/Duty Manager

Provide excellent guest relations and customer service

• Manage and supervise front desk operations

• Handle guest inquiries, complaints, and requests in a professional and timely manner

• Ensure smooth operation of phone systems and maintain phone etiquette

• Oversee night audit procedures and ensure accuracy of financial transactions

• Assist with check-in and check-out processes as needed

• Monitor and address any issues or emergencies that arise during the shift

• Coordinate with other departments to ensure guest satisfaction and resolve any issues

• Maintain a clean and organized front desk area

Previous experience in a similar role or in the hospitality industry preferred

• Strong communication and interpersonal skills

• Excellent problem-solving abilities

• Ability to handle difficult situations with professionalism and composure

• Knowledge of hotel operations and front desk procedures

• Proficient in using computer systems and software applications

• Availability to work flexible hours, including nights, weekends, and holidays

• Employee discount, We offer competitive pay rates, opportunities for career growth, and a positive work environment. If you are a customer-focused individual with strong leadership skills, we would love to hear from you.

To apply, please submit your resume and cover letter detailing your relevant experience.

Job Types: Full-time, Permanent

Pay: From £26,754.00 per year

Benefits:

• Employee discount

Schedule:

• Night shift