Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle guest inquiries with a smile.
- Company: Join the top-rated Holiday Inn Manchester City Centre, known for its vibrant atmosphere.
- Benefits: Enjoy employee discounts, meals on shift, subsidized parking, and access to an onsite gym.
- Why this job: Be part of a fun team dedicated to outstanding service and guest satisfaction.
- Qualifications: Previous hotel experience and a passion for delivering exceptional customer service required.
- Other info: Flexible shifts including weekends; perfect for students looking to gain valuable experience.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
As a Receptionist at Holiday Inn Manchester City Centre, you will be given the opportunity to develop and make the most out of your career. We believe that our people are our business; so along with the tools and support you will need to get to where you want to go we'll make sure you have fun along the way! We really are dedicated to creating a positive place where the best people want to work.
What will I be responsible for as a Receptionist?
- Making Guests Smile provide a warm welcome, genuine care and constantly finding innovative ways to exceed guest expectations
- Checking guests in and out using Opera PMS, in line with brand standards
- Ensuring all guest charges are accurate and process payments in accordance to company policy
- Handling guest complaints in a calm and empathising manner
- Communicating and liaising with various departments in the hotel to provide guest with a seamless stay
- Actively promoting our loyalty program, IHG Rewards Club
- Maximising opportunities to generate revenue through upselling
- Performing reservation arrival checks
Is this Receptionist role right for me?
- You will already be an established Receptionist with hotel experience who lives, breathes and sleeps outstanding service.
- You will be able to work flexible hours on a shift basis including weekends and bank holidays
What's in it for me?
- Access to the IHG global employee discount program.
- Meals on shift.
- Subsidised parking, subject to availabilty
- Access to onsite gym.
- Uniform provided
- Everyday, highstreet discounts
The Holiday Inn Manchester City Centre is a 4 star 298 bedroomed Hotel located in the City Centre, less than a 5 minute walk from Piccadilly Railway Station, with 12 event rooms that cater up to 150 people, along with two canal side terraces for outside events. Consistently ranked in the top six on Tripadvisor and named number one Holiday Inn in the UK for three years running.
AMRT1_UKCT
Receptionist employer: Holiday Inn Manchester City Centre
Contact Detail:
Holiday Inn Manchester City Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarize yourself with the Opera PMS system, as it's crucial for checking guests in and out. If you can demonstrate your proficiency with this software during the interview, it will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your experience in handling guest complaints calmly and empathetically. Prepare examples of how you've turned a negative situation into a positive experience for guests, as this is key to providing outstanding service.
✨Tip Number 3
Research the IHG Rewards Club and be ready to discuss how you would promote it to guests. Showing your enthusiasm for upselling and maximizing revenue opportunities will set you apart from other candidates.
✨Tip Number 4
Since the role requires flexibility, be prepared to discuss your availability for shifts, including weekends and bank holidays. Emphasizing your willingness to adapt will demonstrate your commitment to the team and the hotel's success.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Receptionist position. Understand the key responsibilities and required skills, such as guest service excellence and familiarity with Opera PMS.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality and customer service. Emphasize any previous roles where you provided outstanding service or handled guest complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to making guests smile. Mention specific examples of how you've exceeded guest expectations in past roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a receptionist role.
How to prepare for a job interview at Holiday Inn Manchester City Centre
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for providing outstanding service. Share specific examples of how you've gone above and beyond to make guests feel welcome and valued in your previous roles.
✨Familiarize Yourself with Opera PMS
Since you'll be using Opera PMS for check-ins and check-outs, it’s a good idea to brush up on your knowledge of this system. If you have experience with similar software, mention that during the interview.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled guest complaints in the past. Use the STAR method (Situation, Task, Action, Result) to clearly outline your approach to resolving issues calmly and effectively.
✨Highlight Teamwork and Communication
As a receptionist, you'll need to liaise with various departments. Be ready to share examples of how you've successfully worked as part of a team and communicated effectively to ensure a seamless guest experience.
