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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle guest inquiries with a smile.
- Company: Join the top-rated Holiday Inn Manchester City Centre, known for its vibrant atmosphere.
- Benefits: Enjoy employee discounts, meals on shift, subsidised parking, and access to an onsite gym.
- Why this job: Be part of a fun team dedicated to outstanding service and guest satisfaction.
- Qualifications: Previous hotel reception experience and a passion for delivering exceptional service required.
- Other info: Flexible shifts including weekends; perfect for students looking to gain valuable experience.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
As a Receptionist at Holiday Inn Manchester City Centre, you will be given the opportunity to develop and make the most out of your career. We believe that our people are our business; so along with the tools and support you will need to get to where you want to go we'll make sure you have fun along the way! We really are dedicated to creating a positive place where the best people want to work.
What will I be responsible for as a Receptionist?
- Making Guests Smile provide a warm welcome, genuine care and constantly finding innovative ways to exceed guest expectations
- Checking guests in and out using Opera PMS, in line with brand standards
- Ensuring all guest charges are accurate and process payments in accordance to company policy
- Handling guest complaints in a calm and empathising manner
- Communicating and liaising with various departments in the hotel to provide guest with a seamless stay
- Actively promoting our loyalty program, IHG Rewards Club
- Maximising opportunities to generate revenue through upselling
- Performing reservation arrival checks
Is this Receptionist role right for me?
- You will already be an established Receptionist with hotel experience who lives, breathes and sleeps outstanding service.
- You will be able to work flexible hours on a shift basis including weekends and bank holidays
What's in it for me?
- Access to the IHG global employee discount program.
- Meals on shift.
- Subsidised parking, subject to availabilty
- Access to onsite gym.
- Uniform provided
- Everyday, highstreet discounts
The Holiday Inn Manchester City Centre is a 4 star 298 bedroomed Hotel located in the City Centre, less than a 5 minute walk from Piccadilly Railway Station, with 12 event rooms that cater up to 150 people, along with two canal side terraces for outside events. Consistently ranked in the top six on Tripadvisor and named number one Holiday Inn in the UK for three years running.
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Contact Detail:
Holiday Inn Manchester City Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the Opera PMS system, as it's crucial for checking guests in and out. If you can demonstrate your knowledge of this software during your interview, it will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will help you stand out as someone who truly understands the importance of making guests smile.
✨Tip Number 3
Research the IHG Rewards Club and be ready to discuss how you would promote it to guests. Showing your enthusiasm for the loyalty program can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your flexibility with working hours, especially weekends and bank holidays. Being open about your availability will demonstrate your commitment to the role and the team.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles as a receptionist or in similar positions, showcasing your ability to provide outstanding service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the hotel industry. Mention specific experiences where you exceeded guest expectations and how you can contribute to the Holiday Inn's positive environment.
Highlight Key Skills: In your application, focus on skills that are crucial for a receptionist role, such as communication, problem-solving, and proficiency with booking systems like Opera PMS. Provide examples of how you've used these skills in past roles.
Show Enthusiasm for the Brand: Demonstrate your knowledge of Holiday Inn and its values in your application. Express why you want to work specifically for them and how you align with their commitment to creating a positive workplace.
How to prepare for a job interview at Holiday Inn Manchester City Centre
✨Showcase Your Customer Service Skills
As a Receptionist, your ability to provide outstanding customer service is crucial. Prepare examples from your previous experience where you went above and beyond to make guests feel welcome and satisfied.
✨Familiarise Yourself with Opera PMS
Since you'll be using Opera PMS for check-ins and check-outs, it’s beneficial to have a basic understanding of this system. If you’ve used similar software before, mention that experience during the interview.
✨Demonstrate Problem-Solving Abilities
Handling guest complaints calmly and effectively is key. Think of specific instances where you resolved issues or turned a negative experience into a positive one, and be ready to discuss them.
✨Highlight Teamwork and Communication Skills
You’ll need to liaise with various departments to ensure a seamless guest experience. Be prepared to talk about how you’ve successfully worked in a team and communicated effectively in past roles.
