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- Tasks: Manage reservations and ensure a smooth booking experience for guests.
- Company: Join the vibrant team at Holiday Inn Manchester City Centre.
- Benefits: Enjoy competitive pay, great location, and opportunities for growth.
- Why this job: Be the first point of contact for guests and make their stay unforgettable.
- Qualifications: Organised, detail-oriented, and great at communication.
- Other info: Work in a busy 4-star hotel with a fantastic team atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
Deliver seamless booking experiences and maximise room revenue in the heart of Manchester. If you're organised, detail-focused and enjoy converting enquiries into confirmed stays, you'll thrive at Holiday Inn Manchester City Centre. We're a busy 4-star hotel with an unbeatable location less than five minutes from Piccadilly Station. We're now looking for a Reservations Coordinator to manage bedroom enquiries, support revenue performance and ensure every guest journey starts smoothly from the very first contact.
What You'll Do
- Manage all bedroom reservations enquiries from enquiry to confirmation
- Ensure accurate input, amendments and cancellations across all systems
- Act as a key point of contact for guests, agents and corporate clients
- Convert individual and group bedroom enquiries into confirmed bookings
- Maximise revenue through upselling room types, packages and add-ons
- Support promotional offers and rate strategies in line with Revenue goals
Accuracy & Service
- Maintain high standards of accuracy, compliance and attention to detail
- Deliver professional, friendly and timely communication at all times
- Resolve reservation queries efficiently to ensure guest satisfaction
Reservations Coordinator in Manchester employer: Holiday Inn Manchester City Centre
Contact Detail:
Holiday Inn Manchester City Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Coordinator in Manchester
✨Tip Number 1
Get to know the hotel inside out! Research Holiday Inn Manchester City Centre, its services, and what makes it unique. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! As a Reservations Coordinator, you'll need to be friendly and professional. Try role-playing with a friend to nail down how you'd handle guest enquiries and resolve any issues.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed bookings or handled multiple tasks in the past. This will help you demonstrate that you're detail-focused and ready to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Holiday Inn Manchester City Centre.
We think you need these skills to ace Reservations Coordinator in Manchester
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Reservations Coordinator, being organised is key! Make sure your application highlights your ability to manage multiple enquiries and keep everything in order. We want to see how you can juggle tasks while maintaining attention to detail.
Be Detail-Focused: Accuracy is crucial in this role, so don’t shy away from showcasing your meticulous nature. Use examples in your application that demonstrate how you've successfully managed bookings or resolved queries with precision. We love a candidate who pays attention to the little things!
Communicate Like a Pro: Since you'll be the first point of contact for guests, your communication skills should shine through in your application. Whether it’s written or verbal, show us how you can deliver friendly and professional messages. We’re all about creating a welcoming atmosphere!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started with us at Holiday Inn Manchester City Centre!
How to prepare for a job interview at Holiday Inn Manchester City Centre
✨Know Your Stuff
Before the interview, make sure you understand the role of a Reservations Coordinator inside out. Familiarise yourself with the hotel’s booking systems and common reservation processes. This will show that you're detail-focused and organised, just like they’re looking for.
✨Practice Your Communication Skills
Since you'll be the key point of contact for guests and clients, practice delivering clear and friendly communication. Role-play common scenarios, like handling a reservation query or upselling a room type, to demonstrate your ability to provide excellent service.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you resolved issues efficiently. Be ready to discuss how you would handle tricky reservation queries or last-minute changes, as this will highlight your ability to maintain guest satisfaction under pressure.
✨Be Ready to Discuss Revenue Strategies
Understand the basics of revenue management and be prepared to talk about how you can contribute to maximising room revenue. Bring ideas on upselling and promotional offers that align with their goals, showing that you’re proactive and aligned with their business objectives.
