At a Glance
- Tasks: Welcome guests with a smile and ensure their stay is unforgettable.
- Company: Join the fun team at Holiday Inn Manchester City Centre.
- Benefits: Flexible hours, career development, and a positive work environment.
- Other info: Great opportunities for growth in a supportive team.
- Why this job: Make a real difference in guests' experiences while having fun.
- Qualifications: Previous hotel reception experience and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
We have an amazing opportunity for an enthusiastic Receptionist with a passion for delivering outstanding customer service to join our fun and highly successful team at Holiday Inn Manchester City Centre. No matter what, you have the ability to smile the most welcoming smile and put the customer's needs first. You love being able to make each and every person's stay not only memorable but personal and you're able to do that because you understand the importance of the small details.
What will I be responsible for as a Receptionist?
- “Making Guests Smile” – provide a warm welcome, genuine care and constantly finding innovative ways to exceed guest expectations
- Checking guests in and out using Opera PMS, in line with brand standards
- Ensuring all guest charges are accurate and process payments in accordance to company policy
- Handling guest complaints in a calm and empathising manner
- Communicating and liaising with various departments in the hotel to provide guest with a seamless stay
- Actively promoting our loyalty program, IHG Rewards Club
- Maximising opportunities to generate revenue through upselling
- Performing reservation arrival checks
Is this Receptionist role right for me?
You will already be an established Receptionist with hotel experience who lives, breathes and sleeps outstanding service. You will be able to work flexible hours on a shift basis including weekends and bank holidays.
As a Receptionist at Holiday Inn Manchester City Centre, you will be given the opportunity to develop and make the most out of your career. We believe that our people are our business; so along with the tools and support you will need to get to where you want to go – we'll make sure you have fun along the way!
We really are dedicated to creating a positive place where the best people want to work.
Casual Receptionist in Manchester employer: Holiday Inn Manchester City Centre
At Holiday Inn Manchester City Centre, we pride ourselves on fostering a vibrant work culture that values creativity and collaboration in the kitchen. As a Demi Chef de Partie, you'll benefit from ongoing training and development opportunities while working in a dynamic environment that encourages culinary innovation. Located in the heart of Manchester, our hotel offers a unique chance to grow your career in a bustling city, surrounded by a supportive team dedicated to delivering exceptional dining experiences.
Contact Details:
Holiday Inn Manchester City Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist in Manchester
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Holiday Inn Manchester City Centre and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Receptionist in Manchester
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Holiday Inn Manchester City Centre that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Holiday Inn Manchester City Centre.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Holiday Inn Manchester City Centre get a sense of who you are beyond your experience!
How to prepare for a job interview at Holiday Inn Manchester City Centre
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Holiday Inn Manchester City Centre and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
