At a Glance
- Tasks: Welcome guests with a smile and ensure their stay is unforgettable.
- Company: Join the fun team at Holiday Inn Manchester City Centre.
- Benefits: Flexible hours, career development, and a positive work environment.
- Other info: Great opportunities for growth in a supportive team.
- Why this job: Make a real difference in guests' experiences while having fun.
- Qualifications: Previous hotel reception experience and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
We have an amazing opportunity for an enthusiastic Receptionist with a passion for delivering outstanding customer service to join our fun and highly successful team at Holiday Inn Manchester City Centre. No matter what, you have the ability to smile the most welcoming smile and put the customer's needs first. You love being able to make each and every person's stay not only memorable but personal and you're able to do that because you understand the importance of the small details.
What will I be responsible for as a Receptionist?
- “Making Guests Smile” – provide a warm welcome, genuine care and constantly finding innovative ways to exceed guest expectations
- Checking guests in and out using Opera PMS, in line with brand standards
- Ensuring all guest charges are accurate and process payments in accordance to company policy
- Handling guest complaints in a calm and empathising manner
- Communicating and liaising with various departments in the hotel to provide guest with a seamless stay
- Actively promoting our loyalty program, IHG Rewards Club
- Maximising opportunities to generate revenue through upselling
- Performing reservation arrival checks
Is this Receptionist role right for me?
You will already be an established Receptionist with hotel experience who lives, breathes and sleeps outstanding service. You will be able to work flexible hours on a shift basis including weekends and bank holidays.
As a Receptionist at Holiday Inn Manchester City Centre, you will be given the opportunity to develop and make the most out of your career. We believe that our people are our business; so along with the tools and support you will need to get to where you want to go – we'll make sure you have fun along the way!
We really are dedicated to creating a positive place where the best people want to work.
Casual Receptionist in Manchester employer: Holiday Inn Manchester City Centre
At Holiday Inn Manchester City Centre, we pride ourselves on fostering a vibrant work culture that values creativity and collaboration in the kitchen. As a Demi Chef de Partie, you'll benefit from ongoing training and development opportunities while working in a dynamic environment that encourages culinary innovation. Located in the heart of Manchester, our hotel offers a unique chance to grow your career in a bustling city, surrounded by a supportive team dedicated to delivering exceptional dining experiences.
Contact Details:
Holiday Inn Manchester City Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their fun and enthusiastic team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest complaints or upsell services. Role-playing these situations can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Show off your personality! When you’re at the interview, let your enthusiasm shine through. Remember, they’re looking for someone who can make guests smile, so don’t be afraid to show them your warm and welcoming side.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Holiday Inn Manchester City Centre team.
We think you need these skills to ace Casual Receptionist in Manchester
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you genuinely care about making guests smile and creating memorable experiences.
Highlight Relevant Experience:Make sure to mention any previous receptionist or hotel experience you have. We love seeing how you've handled busy environments and provided outstanding service in the past.
Be Personable:Use a friendly tone in your application. We’re looking for someone who can connect with guests, so let your personality come through in your writing!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on the path to joining our fun team.
How to prepare for a job interview at Holiday Inn Manchester City Centre
✨Show Your Enthusiasm
Make sure to express your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to make guests feel welcome and valued. This will show that you truly understand the importance of a warm smile and personal touch.
✨Know the Company
Do a bit of homework on Holiday Inn Manchester City Centre. Familiarise yourself with their values, mission, and any recent news. This will help you tailor your answers and demonstrate that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions about handling guest complaints or busy situations. Think of past experiences where you successfully managed similar challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Highlight Your Flexibility
Since the role requires working flexible hours, be ready to discuss your availability. Emphasise your willingness to work weekends and bank holidays, and share any previous experience you have in fast-paced environments to showcase your adaptability.
