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For Companies At a Glance
- Tasks: Support the Reception Manager in delivering outstanding guest experiences and driving sales.
- Company: Join the top-rated Holiday Inn Manchester City Centre, known for its exceptional service.
- Benefits: Enjoy worldwide travel discounts, gym access, uniform, subsidized parking, and meal perks.
- Why this job: Be part of a dynamic team focused on innovation and customer satisfaction in a vibrant hotel environment.
- Qualifications: Experience in reception or front office management with a passion for leading teams and enhancing customer experience.
- Other info: Located near Piccadilly Railway Station, this hotel features 298 rooms and 12 event spaces.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
What will I be responsible for as Assistant Reception Manager?
As Assistant Reception Manager at Holiday Inn Manchester City Centre, you will be responsible for supporting the Reception Manager with the following:
- As clichéd as it sounds, you'll constantly want to find innovative ways to put a smile on your customers face. An upgrade for one of your regulars who have stayed with you five times in…
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Assistant Reception Manager employer: Holiday Inn Manchester City Centre
Contact Detail:
Holiday Inn Manchester City Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Reception Manager
✨Tip Number 1
Familiarize yourself with the Holiday Inn brand and its values. Understanding what sets us apart in the hospitality industry will help you align your approach to customer service and team leadership with our expectations.
✨Tip Number 2
Showcase your ability to drive sales and enhance guest experiences in your conversations. Think of specific examples from your past roles where you successfully increased occupancy or improved customer satisfaction.
✨Tip Number 3
Research the local market and competitor hotels in Manchester. Being knowledgeable about the area and current trends will demonstrate your commitment to maximizing revenue and staying ahead in the hospitality game.
✨Tip Number 4
Emphasize your leadership skills and experience in developing teams. Share how you've motivated your team in previous roles to deliver outstanding service, as this is crucial for the Assistant Reception Manager position.
We think you need these skills to ace Assistant Reception Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in reception, reservations, or front office management. Use specific examples that showcase your ability to lead a team and enhance customer experiences.
Showcase Customer Service Skills: Since the role focuses on delivering outstanding service, include anecdotes or achievements that demonstrate your commitment to customer satisfaction and innovative problem-solving.
Demonstrate Commercial Awareness: Discuss your understanding of the hospitality market and how you have previously driven sales opportunities or maximized revenue. This will show that you are results-oriented and commercially minded.
Tailor Your Application: Customize your CV and cover letter to reflect the specific responsibilities and qualities mentioned in the job description. Use keywords from the listing to ensure your application stands out.
How to prepare for a job interview at Holiday Inn Manchester City Centre
✨Show Your Passion for Customer Service
As an Assistant Reception Manager, your ability to create a positive experience for guests is crucial. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
Highlight your experience in leading and developing teams. Discuss how you motivate your team to deliver outstanding service and how you handle challenges that arise in a busy reception environment.
✨Know the Competition
Research competitor hotels and understand their offerings. Be ready to discuss how you would keep Holiday Inn Manchester City Centre competitive and attract new business.
✨Be Results-Oriented
Emphasize your focus on driving sales and maximizing revenue. Share any relevant metrics or achievements from your past roles that demonstrate your commercial acumen and commitment to results.
