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- Tasks: Support the Reception Manager in delivering outstanding guest experiences and driving sales.
- Company: Join the top-rated Holiday Inn Manchester City Centre, known for its exceptional service.
- Benefits: Enjoy worldwide travel discounts, gym access, uniform, subsidized parking, and meal perks.
- Why this job: Be part of a dynamic team focused on innovation and customer satisfaction in a vibrant hotel environment.
- Qualifications: Experience in reception or front office management with a passion for leading teams and enhancing customer experience.
- Other info: Located near Piccadilly Railway Station, this hotel features 298 rooms and 12 event spaces.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
What will I be responsible for as Assistant Reception Manager?
As Assistant Reception Manager at Holiday Inn Manchester City Centre, you will be responsible for supporting the Reception Manager with the following:
- As clichéd as it sounds, you'll constantly want to find innovative ways to put a smile on your customers face. An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn't we want to go above and beyond?
- You will live and breathe outstanding service, ensuring your reception and reservations teams are just as committed to delivering an outstanding guest experience
- Driving sales opportunities and maximising revenue and occupancy levels
- You will lead and develop your team with a focus on ensuring their efforts all focus on delivering an enhanced experience
- Keeping up to date with competitor hotels and the local market and seeking new business.
Is this role right for me?
- You will already be an experienced Reception/Reservations/Assistant Reception/Front Office Manager with experience leading and developing a team
- Focused on results, you are committed to finding innovative ways to drive forward customer experience
- You will be highly commercial and driven, with a passion for delivering results
- If you are people centred and up for rolling your sleeves up and getting involved, this role is perfect for!
Whats in it for me?
- Worldwide travel discounts
- Use of onsite gym
- Uniform provided
- Subsidised carparking, subject to availablity
- Everyday discounts at highstreet stores
- Meals on shift
The Holiday Inn Manchester City Centre is a 4 star 298 bedroomed Hotel located in the City Centre, less than a 5 minute walk from Piccadilly Railway Station, with 12 event rooms that cater up to 150 people, along with two canal side terraces for outside events. Consistently ranked in the top six on Tripadvisor and named number one Holiday Inn in the UK for three years running.
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Assistant Reception Manager employer: Holiday Inn Manchester City Centre
Contact Detail:
Holiday Inn Manchester City Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Reception Manager
✨Tip Number 1
Familiarize yourself with the Holiday Inn brand and its values. Understanding what sets us apart in the hospitality industry will help you align your approach to customer service and team leadership with our expectations.
✨Tip Number 2
Showcase your ability to drive sales and enhance guest experiences in your conversations. Think of specific examples from your past roles where you successfully increased occupancy or improved customer satisfaction.
✨Tip Number 3
Research the local market and competitor hotels in Manchester. Being knowledgeable about the area and current trends will demonstrate your commitment to maximizing revenue and staying ahead in the hospitality game.
✨Tip Number 4
Emphasize your leadership skills and experience in developing teams. Share how you've motivated your team in previous roles to deliver outstanding service, as this is crucial for the Assistant Reception Manager position.
We think you need these skills to ace Assistant Reception Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in reception, reservations, or front office management. Use specific examples that showcase your ability to lead a team and enhance customer experiences.
Showcase Customer Service Skills: Since the role focuses on delivering outstanding service, include anecdotes or achievements that demonstrate your commitment to customer satisfaction and innovative problem-solving.
Demonstrate Commercial Awareness: Discuss your understanding of the hospitality market and how you have previously driven sales opportunities or maximized revenue. This will show that you are results-oriented and commercially minded.
Tailor Your Application: Customize your CV and cover letter to reflect the specific responsibilities and qualities mentioned in the job description. Use keywords from the listing to ensure your application stands out.
How to prepare for a job interview at Holiday Inn Manchester City Centre
✨Show Your Passion for Customer Service
As an Assistant Reception Manager, your ability to create a positive experience for guests is crucial. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
Highlight your experience in leading and developing teams. Discuss how you motivate your team to deliver outstanding service and how you handle challenges that arise in a busy reception environment.
✨Know the Competition
Research competitor hotels and understand their offerings. Be ready to discuss how you would keep Holiday Inn Manchester City Centre competitive and attract new business.
✨Be Results-Oriented
Emphasize your focus on driving sales and maximizing revenue. Share any relevant metrics or achievements from your past roles that demonstrate your commercial acumen and commitment to results.
