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- Tasks: Assist guests in our vibrant Food & Beverage Department and ensure top-notch service.
- Company: Join the dynamic team at Holiday Inn London West, a 4-star hotel.
- Benefits: Enjoy competitive pay, flexible hours, and a fun work environment.
- Other info: Great opportunity for career growth in the hospitality industry.
- Why this job: Be part of a passionate team and create memorable experiences for guests.
- Qualifications: Enthusiasm for customer service and teamwork skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Holiday Inn London West Hotel is a 4* Hotel in Acton, West London that has 225 beautiful Executive and Deluxe Rooms, 7 large Meeting Rooms, a Gym, Restaurant and Bar. An exciting opportunity has arisen for an enthusiastic and passionate Guest Service Assistant to join our Food & Beverage Department.
MAIN DUTIES
- Keep your line manager up to date with any problems and follow up where necessary.
- Supporting other team members where necessary.
- Follow cash and banking procedures.
- Promote the food and drinks offers by recommending from our menu and suggestively selling products to each guest.
- Pre-empt problems before they arise and resolve promptly when they do.
- Deliver excellent customer service and maximise sales.
Guest Service Assistant F&B in London employer: Holiday Inn London West
Contact Detail:
Holiday Inn London West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant F&B in London
✨Tip Number 1
Get to know the hotel and its offerings inside out! Familiarise yourself with the menu and any special promotions. This way, when you chat with the hiring team, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you would handle tricky situations or difficult guests. We want to see that you can pre-empt problems and resolve them like a pro!
✨Tip Number 3
When you apply, make sure to highlight your teamwork skills. Mention times you've supported colleagues or worked together to achieve a goal. It’s all about showing that you can be a great fit for our Food & Beverage Department.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Service Assistant F&B in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about joining our Food & Beverage team at Holiday Inn London West.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service and food & beverage. We love seeing how your skills align with what we do, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Holiday Inn London West
✨Know the Hotel Inside Out
Before your interview, take some time to research Holiday Inn London West. Familiarise yourself with their services, especially the Food & Beverage offerings. This will help you speak confidently about how you can contribute to their team and enhance guest experiences.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you resolved issues or went above and beyond for a guest. This will demonstrate your ability to handle the responsibilities of a Guest Service Assistant.
✨Practice Suggestive Selling Techniques
Since promoting food and drinks is a key part of the role, brush up on suggestive selling techniques. Be ready to discuss how you would recommend menu items to guests and create an enticing experience that maximises sales.
✨Be Ready to Problem Solve
Think of scenarios where you had to pre-empt problems or resolve them quickly. During the interview, share these stories to show your proactive approach and ability to handle challenges effectively, which is crucial in a fast-paced environment like a hotel.