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- Tasks: Create memorable experiences for guests while managing a busy reception.
- Company: Join a vibrant hospitality team focused on outstanding service.
- Benefits: Enjoy discounts, free meals, gym membership, and international travel opportunities.
- Other info: Flexible hours and room for growth in a fun work environment.
- Why this job: Be the friendly face that makes every guest's stay special and personal.
- Qualifications: Great customer service skills and a love for people are essential.
The predicted salary is between 20000 - 25000 £ per year.
No matter what, you have the ability to smile the most welcoming smile and put the customer’s needs first. You love being able to make each and every person’s stay not only memorable but personal and you’re able to do that because you understand the importance of the small details. You’re a mind-reader due to your ability to anticipate what your customer wants before they even knew what they wanted. And juggler – because you love change and are focused on delivering outstanding guest experience whilst overseeing a busy reception.
What you’ll be doing as a Receptionist:
- Constantly finding innovative ways to put a smile on your customer’s face – that’s where embracing change comes in!
- Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness.
- Living and breathing outstanding service, instilling trust in your fellow team mates to commit to an outstanding guest experience.
- Driving sales opportunities and maximising revenue and occupancy levels.
What’ll make you a great fit for this Receptionist role:
- Incredible customer service abilities and confidence to anticipate and deliver on guests' needs.
- Enjoy using tech – we have lots of it to make your life easier and our guests' experience more seamless.
- Great interpersonal and communication skills.
- Incredibly attentive with guests.
- Flexible and able to remain focused on results under pressure and to challenging deadlines.
- Self-motivated and confident.
- Hard-working but FUN!
The benefits:
- Discounts across retail, restaurants, events etc.
- Family and Friends discounts in hotels across the IHG Hotels.
- Leisure Club / Gym free membership.
- International Travel at Employee Rate for other branded hotels within our brand family.
- Parking on site for free.
- Meals for free on shift.
- Room to grow, with opportunities across the UK and internationally.
- Uniform provided.
- Flexible attitude and working hours.
Receptionist in Shepperton employer: Holiday Inn London-Shepperton
Contact Detail:
Holiday Inn London-Shepperton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Shepperton
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you’re a perfect fit for their team!
✨Tip Number 2
Practice your customer service skills in mock scenarios. Think about how you would handle different guest situations, like a complaint or a special request. This will help you feel more confident and ready to impress during the real deal!
✨Tip Number 3
Don’t forget to showcase your tech-savviness! Be prepared to discuss any relevant software or tools you’ve used in previous roles. This will show that you can easily adapt to the tech they use to enhance guest experiences.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team. Let’s get you that dream job as a Receptionist!
We think you need these skills to ace Receptionist in Shepperton
Some tips for your application 🫡
Show Off Your Smile: In your written application, let your personality shine through! Use a friendly tone that reflects your ability to create a welcoming atmosphere. Remember, we want to see how you can make our guests feel special even before they walk through the door.
Highlight Your Attention to Detail: Make sure to mention specific examples of how you've gone above and beyond in previous roles. We love candidates who understand the importance of the small details, so share those moments where you made a difference for a customer!
Embrace Change and Flexibility: We’re looking for someone who thrives in a dynamic environment. In your application, talk about times when you successfully adapted to change or handled multiple tasks at once. Show us you can juggle responsibilities while keeping a smile on your face!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to get your details and see how you fit into our team. Plus, it shows you’re tech-savvy, which is a big plus for us!
How to prepare for a job interview at Holiday Inn London-Shepperton
✨Show Off Your Smile
As a Receptionist, your smile is your best asset! Practice smiling genuinely before the interview. It’ll help you feel more relaxed and will set a positive tone for the conversation.
✨Know the Details
Familiarise yourself with the company’s values and services. Be ready to discuss how you can enhance guest experiences by paying attention to the small details that matter most.
✨Anticipate Needs
Think of examples from your past experiences where you anticipated a customer's needs before they even asked. This shows you understand the role and can deliver outstanding service.
✨Embrace Change
Be prepared to discuss how you handle change and pressure. Share specific instances where you successfully juggled multiple tasks while maintaining a positive attitude and focus on results.