At a Glance
- Tasks: Deliver outstanding service and create memorable experiences for guests in the Food & Beverage sector.
- Company: Join a vibrant team at a leading hotel brand with a fun atmosphere.
- Benefits: Enjoy discounts, free meals, gym membership, and international travel opportunities.
- Other info: Flexible hours and plenty of room for career growth await you!
- Why this job: Be part of a dynamic environment where every day brings new challenges and fun interactions.
- Qualifications: Great customer service skills and a passion for engaging with people.
The predicted salary is between 20000 - 25000 £ per year.
Can I have a Pizza with no sauce or cheese please? SAY WHAT? We’ve heard it all. Because you’re an outstanding Food & Beverage Assistant you’ll know exactly how to deal with such requests (believe me, there will be weirder) – this means you won’t be scared of the unknown, you’ll actually love it! You’ll also know Angela, (one of your favourite regulars) is partial to trying whatever special is on the menu, so she gives you the nod and you have it on order; but you’ll be just as passionate about ensuring each and every guest receives the same treatment, paying attention to those little details, that makes them leave with a smile.
What you’ll be doing as a Food & Beverage Assistant:
- Ensuring that all guests experience an outstanding level of service throughout their stay
- Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
- Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
- Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
- Responding promptly to guest complaints and finding ways to turnaround any negative feedback
- Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests
- Looking for ways to deliver continuous improvements to the guest experience.
What’ll make you a great fit for this Food & Beverage Assistant role:
- It doesn’t matter where you’ve gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs
- You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
- You’ll love people – and as a result, have great interpersonal and communication skills
- Details? You love them! You’ll be incredibly attentive with guests as a result
- Flexible and able to remain focused on results under pressure and to challenging deadlines
- Self-motivated and confident
- Hard-working but FUN!
The benefits:
- Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
- Family and Friends discounts in hotels across the IHG Hotels
- Leisure Club / Gym free membership
- International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
- Parking on site for free
- Meals for free on shift – hard work is hungry work!
- Progression Room to grow, with opportunities across the UK and internationally
- Uniform provided
- Flexible attitude and working hours.
Guest Experience Lead – Food & Beverage (Flexible Hours) in Shepperton employer: Holiday Inn London-Shepperton
As a Guest Experience Lead in Food & Beverage, you'll thrive in a vibrant work culture that prioritises exceptional service and guest satisfaction. With flexible hours, generous employee benefits including discounts across various sectors, and opportunities for international travel and career progression, this role offers a rewarding environment where your passion for hospitality can truly shine. Join us to be part of a team that values hard work, fun, and the unique experiences you bring to our guests.
Contact Details:
Holiday Inn London-Shepperton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Lead – Food & Beverage (Flexible Hours) in Shepperton
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in, making it easier to connect with the interviewers.
✨Tip Number 2
Practice your people skills! Since this role is all about guest experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show your enthusiasm! When you're talking about your love for food and beverage, let that passion shine through. Employers want to see that you're excited about the role and ready to make guests smile.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows you appreciate the opportunity and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the position!
We think you need these skills to ace Guest Experience Lead – Food & Beverage (Flexible Hours) in Shepperton
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and flair into your words. Remember, we’re all about creating memorable experiences!
Tailor Your Application:Make sure to tailor your application to the Guest Experience Lead role. Highlight your customer service skills and any relevant experience you have in food and beverage. We love seeing how you can connect with our guests and make their experience unforgettable!
Be Specific About Your Skills:Don’t just say you have great communication skills; give us examples! Tell us about a time you turned a negative guest experience into a positive one. We want to know how you handle challenges and keep that smile on everyone’s face!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at Holiday Inn London-Shepperton
✨Know Your Menu Inside Out
Before the interview, make sure you’re familiar with the menu and any specials. This shows your passion for food and beverage, and it’ll help you answer questions about how to recommend dishes or handle unusual requests.
✨Show Off Your People Skills
Prepare examples of how you've built relationships with guests in the past. Think of specific situations where you went above and beyond to ensure a great experience. This will highlight your interpersonal skills and customer service abilities.
✨Be Ready for Curveballs
Expect the unexpected! Practice responding to quirky guest requests or complaints. Demonstrating your ability to stay calm and think on your feet will impress the interviewers and show that you thrive in a dynamic environment.
✨Highlight Your Flexibility
Discuss your adaptability and willingness to work flexible hours. Share experiences where you successfully managed multiple tasks under pressure, as this role requires a focus on results while maintaining a fun atmosphere.
