At a Glance
- Tasks: Deliver outstanding service and create memorable experiences for guests.
- Company: Join a vibrant team in the hospitality industry with a fun atmosphere.
- Benefits: Enjoy discounts, free meals, gym membership, and international travel opportunities.
- Other info: Flexible hours and plenty of room for career growth await you!
- Why this job: Be part of a dynamic environment where every day brings new challenges and fun.
- Qualifications: Great customer service skills and a love for engaging with people.
The predicted salary is between 20000 - 25000 £ per year.
We’ve heard it all. Because you’re an outstanding Food & Beverage Assistant you’ll know exactly how to deal with such requests (believe me, there will be weirder) – this means you won’t be scared of the unknown, you’ll actually love it! You’ll also know Angela, (one of your favourite regulars) is partial to trying whatever special is on the menu, so she gives you the nod and you have it on order; but you’ll be just as passionate about ensuring each and every guest receives the same treatment, paying attention to those little details, that makes them leave with a smile.
What you’ll be doing as a Food & Beverage Assistant:
- Ensuring that all guests experience an outstanding level of service throughout their stay
- Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
- Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
- Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
- Responding promptly to guest complaints and finding ways to turnaround any negative feedback
- Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests
- Looking for ways to deliver continuous improvements to the guest experience.
What’ll make you a great fit for this Food & Beverage Assistant role:
- It doesn’t matter where you’ve gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs
- You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
- You’ll love people – and as a result, have great interpersonal and communication skills
- Details? You love them! You’ll be incredibly attentive with guests as a result
- Flexible and able to remain focused on results under pressure and to challenging deadlines
- Self-motivated and confident
- Hard-working but FUN!
The benefits:
- Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
- Family and Friends discounts in hotels across the IHG Hotels
- Leisure Club / Gym free membership
- International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
- Parking on site for free
- Meals for free on shift – hard work is hungry work!
- Progression Room to grow, with opportunities across the UK and internationally
- Uniform provided
- Flexible attitude and working hours.
Food & Beverage Assistant in Shepperton employer: Holiday Inn London-Shepperton
As a Food & Beverage Assistant with us, you'll thrive in a vibrant work culture that celebrates individuality and creativity, ensuring every guest leaves with a smile. With fantastic benefits like free meals on shift, discounts across our hotel family, and opportunities for international travel, we prioritise your growth and well-being while fostering a fun and dynamic environment. Join us to not only enhance your skills but also to be part of a team that values exceptional service and personal connections.
Contact Details:
Holiday Inn London-Shepperton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant in Shepperton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the place. Check out their social media and website to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Food & Beverage Assistant, you'll be dealing with all sorts of requests (even the weird ones). Role-play with a friend or family member to get comfortable handling tricky situations and showcasing your customer service skills. Remember, confidence is key!
✨Tip Number 3
Show off your flexibility! In the hospitality world, things can change in a heartbeat. Be ready to share examples of how you've adapted to unexpected situations in the past. This will demonstrate your ability to stay calm under pressure and keep guests happy.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And hey, if you haven’t already, apply through our website for a smoother process!
We think you need these skills to ace Food & Beverage Assistant in Shepperton
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your passion for customer service and your love for people.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the Food & Beverage Assistant role. Mention specific experiences where you've gone above and beyond for guests – we love those stories!
Show Off Your Attention to Detail:Since details matter in this role, give examples of how you've been attentive in past jobs. Whether it’s remembering a regular's favourite order or spotting a potential issue before it becomes a problem, we want to hear about it!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Holiday Inn London-Shepperton
✨Know Your Menu Inside Out
Before the interview, make sure you’re familiar with the menu and any specials. This will not only impress your interviewers but also show that you’re genuinely interested in the role. Be ready to discuss how you would handle unique requests, like that pizza without sauce or cheese!
✨Show Off Your People Skills
As a Food & Beverage Assistant, your ability to connect with guests is crucial. During the interview, share examples of how you've built relationships with customers in the past. Highlight your communication skills and how you’ve turned negative experiences into positive ones.
✨Demonstrate Your Attention to Detail
Talk about specific instances where your attention to detail made a difference in guest satisfaction. Whether it’s remembering a regular’s favourite drink or ensuring cleanliness, showing that you care about the little things can set you apart from other candidates.
✨Be Ready for the Unexpected
Expect the unexpected during your interview! Prepare for quirky questions or scenarios that test your problem-solving skills. Show that you thrive under pressure and can adapt your approach to meet diverse guest needs, just like you would on the job.
