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- Tasks: Lead and manage unforgettable events while juggling multiple responsibilities.
- Company: Join a dynamic team at Kew Green Hotels, known for exceptional service and memorable experiences.
- Benefits: Enjoy discounts, free meals, international travel opportunities, and room for growth.
- Why this job: Perfect for those who thrive under pressure and love creating memorable moments for guests.
- Qualifications: Experience in Conference & Events or Food & Beverage Management is essential.
- Other info: Flexible hours and a fun work environment await you!
The predicted salary is between 36000 - 60000 £ per year.
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Conference & Events Operations Manager, Shepperton
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Client:
Location:
Shepperton, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
860937e9a150
Job Views:
15
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Conference & Events Manager or Assistant Conference & Events Manager seeking progression? We’ll hedge a guess that you’re able to spin 100 plates at once, not literally – of course, but you’re someone who thrives under pressure and is passionate about ensuring every event runs smoothly.
As clichéd as it sounds, you\’ll constantly want to change things up a bit, finding innovative and bespoke ways to put a smile on your customer’s face. You’ll be an expert at managing both the CEO of a business who needs a flawless, professional conference, and an over-bearing father of the bride who needs to be consistently updated to ensure his daughter’s day is as perfect as she is. These are little details that make you outstanding and mean you create memorable experiences for your customers.
What you’ll be doing as a Conference & Events Manager
- Leading the provision of an outstanding event management service
- Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
- Coaching, mentoring and leading your C&B team with a trusting approach – ensuring their commitment to delivering outstanding and bespoke service
- Getting to know your customers and using your relationships to offer suggestions to enhance their experiences, making them unforgettable
- Working closely with your Operations Manager who will encourage you to love change and find your own unique ways to further enhance your guest experience
- Oh, and you’ll also be required to be a magician. Or at least be capable of juggling each event, customer and guest whilst not missing any details
- Managing stock and labour margins against your P&L.
What’ll make you a great fit for this Conference & Events Manager role
- You’ll already be an established in Conference & Events or Food & Beverage Management F&B background where you have looked after the MICE area
- You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
- You’ll love people – and as a result, have great interpersonal, communication skills and leadership skills
- Details? You love them! You’ll be incredibly attentive with guests as a result
- Flexible and able to remain focused on results under pressure and to challenging deadlines
- Self-motivated and confident
- Hard-working but FUN!
The benefits
- Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
- Family and Friends discounts in hotels across the Kew Green Hotels estate
- International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
- Parking on site for free
- Meals for free on shift – hard work is hungry work!
- Progression Room to grow, with opportunities across the UK and internationally
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Conference & Events Operations Manager employer: Holiday Inn London-Shepperton
Contact Detail:
Holiday Inn London-Shepperton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference & Events Operations Manager
✨Tip Number 1
Network with professionals in the events industry. Attend local conferences, workshops, or networking events to meet people who can provide insights and potentially refer you to opportunities at StudySmarter.
✨Tip Number 2
Showcase your ability to handle pressure by sharing specific examples from your past experiences. During interviews or networking conversations, highlight situations where you successfully managed multiple events simultaneously.
✨Tip Number 3
Familiarise yourself with the latest event management technologies. Being tech-savvy is a key requirement for this role, so demonstrate your knowledge of tools that enhance guest experiences and streamline operations.
✨Tip Number 4
Emphasise your interpersonal skills during discussions. Since this role involves working closely with clients and team members, showcasing your ability to build relationships will set you apart from other candidates.
We think you need these skills to ace Conference & Events Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in conference and events management. Focus on specific achievements that demonstrate your ability to manage multiple tasks and exceed customer expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for event management. Use examples from your past experiences to illustrate how you have successfully handled challenging situations and created memorable events.
Highlight Interpersonal Skills: In your application, emphasise your strong communication and leadership skills. Provide examples of how you've built relationships with clients and team members to enhance the guest experience.
Showcase Your Adaptability: Demonstrate your ability to thrive under pressure by sharing specific instances where you successfully managed tight deadlines or unexpected challenges during events. This will show that you can handle the dynamic nature of the role.
How to prepare for a job interview at Holiday Inn London-Shepperton
✨Showcase Your Multitasking Skills
As a Conference & Events Operations Manager, you'll need to juggle multiple tasks at once. During the interview, share specific examples of how you've successfully managed several events or projects simultaneously, highlighting your ability to stay organised and focused under pressure.
✨Demonstrate Your Customer-Centric Approach
This role is all about creating memorable experiences for guests. Be prepared to discuss how you've gone above and beyond for customers in the past. Share anecdotes that illustrate your commitment to understanding their needs and exceeding their expectations.
✨Emphasise Your Leadership Qualities
You'll be leading a team, so it's crucial to convey your leadership style. Talk about your experience in coaching and mentoring others, and how you foster a positive team environment. Highlight any successful outcomes that resulted from your leadership.
✨Be Ready to Discuss Tech Savviness
Since the company values the use of technology to enhance guest experiences, come prepared to discuss any relevant tech tools or software you've used in event management. Explain how these tools have improved efficiency and guest satisfaction in your previous roles.
