At a Glance
- Tasks: Lead hotel operations, inspire teams, and create unforgettable guest experiences.
- Company: Join a vibrant hotel team focused on exceptional service and teamwork.
- Benefits: Competitive salary, career growth, and a supportive work culture.
- Other info: Dynamic environment with opportunities to develop your leadership skills.
- Why this job: Be the heartbeat of the hotel, making a real impact on guests and colleagues.
- Qualifications: Experience in hotel management and a passion for leading diverse teams.
The predicted salary is between 35000 - 45000 £ per year.
Lead the Operation. Inspire the Team. Create Exceptional Guest Experiences. Hotels are about people. Guests remember how they felt, teams thrive when they feel valued, and great operations happen when leaders create an environment where everyone can perform at their best.
We're looking for a Hotel Operations Manager to take ownership of the day-to-day operation of a busy, high-volume hotel. This is an opportunity for an experienced hospitality leader who enjoys building strong teams, driving commercial performance, and ensuring every guest experience is delivered with consistency, care, and excellence.
You'll be the heartbeat of the hotel operation, bringing together departments, developing talent, solving challenges, and creating an environment where both guests and colleagues can succeed.
What You'll Be Doing
- Leading the day-to-day operation of the hotel to ensure exceptional guest satisfaction.
- Supporting, coaching and developing departmental leaders and their teams.
- Driving operational standards across all guest-facing areas.
- Managing service delivery, guest feedback, and continuous improvement initiatives.
- Collaborating with commercial teams to maximise revenue opportunities.
- Ensuring labour, payroll and operational costs are effectively controlled.
- Creating a positive and engaging culture where colleagues can perform at their best.
- Acting as a visible and approachable leader for guests and team members alike.
- Supporting the General Manager in delivering business goals and operational excellence.
What You Will Bring
- Previous experience in a Hotel Operations Manager, Deputy General Manager, Hotel Manager or senior operational leadership role.
- A strong Front Office background, with a detailed understanding of the guest journey and service delivery.
- Experience working within a high-volume hotel environment, managing multiple departments and balancing competing priorities.
- A proven ability to lead, motivate and develop diverse hospitality teams.
- Strong commercial awareness with experience managing budgets, labour costs and operational performance.
- Confidence in making decisions in a fast-paced environment while maintaining exceptional guest standards.
- Excellent communication and stakeholder management skills.
- A hands-on leadership style, leading by example and supporting teams when it matters most.
Operations Manager employer: Holiday Inn London - Regent's Park
At Holiday Inn London - Regent's Park, we pride ourselves on being an exceptional employer that values both our guests and our team members. Our vibrant work culture fosters collaboration and growth, providing ample opportunities for professional development in the heart of one of London's most iconic areas. Join us to lead a passionate team dedicated to creating memorable guest experiences while enjoying the benefits of working in a supportive environment that prioritises your success.
Contact Details:
Holiday Inn London - Regent's Park Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Holiday Inn London - Regent's Park. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Holiday Inn London - Regent's Park
Don't be shy about reaching out to Holiday Inn London - Regent's Park directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Holiday Inn London - Regent's Park and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Holiday Inn London - Regent's Park
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
