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For Companies At a Glance
- Tasks: Manage reservations and ensure guests have a seamless booking experience.
- Company: Join the Holiday Inn London - Regent's Park team.
- Benefits: Enjoy employee discounts and access to global hotel benefits.
- Why this job: Be part of a dynamic team delivering outstanding customer service.
- Qualifications: Strong communication skills and a passion for hospitality.
- Other info: Great opportunity for career growth in the hospitality industry.
The predicted salary is between 30000 - 42000 £ per year.
Check out the hotel on our virtual tour.
The Opportunity
Are you skilled and enthusiastic about managing reservations? We’re looking for a Reservationist to assist with ensuring our guests have a seamless booking experience.
What You’ll Do:
- Customer Interaction: Answer phone calls and emails from customers promptly and professionally.
- Reservation Management: Process reservations using the hotel’s reservation management system.
- Deliver Excellence: Provide outstanding customer service at all times.
- Coordinate Efforts: Liaise with other departments, such as housekeeping and the front desk, to ensure a smooth reservation process.
- Maintain Records: Keep accurate and up-to-date records of all reservations and cancellations.
- Resolve Issues: Handle customer complaints and resolve issues in a timely and effective manner.
- Upsell Services: Promote hotel services and amenities to customers.
- Report Progress: Prepare reports on reservations and revenue as required.
- Stay Current: Keep up-to-date with the latest industry trends and developments.
Benefits
Our enviable employee discounts on bedroom rates across the LGH hotel portfolio. Access to the IHG employee room benefit programme across their global portfolio.
Reservations Coordinator in England employer: Holiday Inn London - Regent's Park
Contact Detail:
Holiday Inn London - Regent's Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Coordinator in England
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services and amenities offered at Holiday Inn London - Regent's Park. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Since the role involves a lot of customer interaction, try role-playing scenarios with friends or family. This will help you feel more confident when handling calls and emails during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work as a Reservations Coordinator at Holiday Inn.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to apply directly.
We think you need these skills to ace Reservations Coordinator in England
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We want to see how excited you are about managing reservations and ensuring guests have a fantastic experience!
Tailor Your CV: Make sure your CV highlights relevant experience in reservations or customer service. We love seeing how your skills match what we're looking for, so don’t hold back on showcasing your achievements!
Be Professional Yet Approachable: When writing your cover letter, strike a balance between professionalism and friendliness. We’re all about creating a welcoming atmosphere, so let your personality come through while keeping it polished.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Holiday Inn London - Regent's Park
✨Know the Hotel Inside Out
Before your interview, take some time to explore the Holiday Inn London - Regent's Park. Familiarise yourself with its amenities and services. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Customer Interaction Scenarios
Since the role involves a lot of customer interaction, prepare for common scenarios you might face. Think about how you would handle a difficult customer or upsell a service. Practising these situations can help you respond smoothly during the interview.
✨Highlight Your Organisational Skills
As a Reservations Coordinator, you'll need to manage multiple tasks efficiently. Be ready to share examples from your past experiences where you've successfully handled reservations or coordinated with different departments. This will demonstrate your ability to deliver excellence.
✨Stay Updated on Industry Trends
Make sure you're aware of the latest trends in the hospitality industry. Being knowledgeable about current developments can set you apart from other candidates and show that you're passionate about the field. It’s a great conversation starter too!
