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- Tasks: Lead the night team and ensure exceptional guest service at Holiday Inn.
- Company: Join a renowned hotel brand known for its commitment to quality and guest satisfaction.
- Benefits: Enjoy competitive pay, IHG employee discounts, and career development opportunities.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact on guest experiences.
- Qualifications: Previous experience in hospitality management and strong leadership skills are essential.
- Other info: This is a full-time night shift role with a 4-on, 4-off schedule.
The predicted salary is between 30000 - 42000 ÂŁ per year.
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Job Overview
We are seeking a dedicated and experienced Night Manager to oversee the hotel’s operations during the night shift. You will be responsible for ensuring the smooth running of the hotel, managing the night team, and delivering exceptional guest service in line with IHG standards. This role is key in ensuring the security, safety, and comfort of our guests while managing overnight procedures, including financial reconciliations and operational duties.
Job Overview
We are seeking a dedicated and experienced Night Manager to oversee the hotel’s operations during the night shift. You will be responsible for ensuring the smooth running of the hotel, managing the night team, and delivering exceptional guest service in line with IHG standards. This role is key in ensuring the security, safety, and comfort of our guests while managing overnight procedures, including financial reconciliations and operational duties.
Key Responsibilities
Guest Experience & Service
Provide a warm and professional welcome to all guests, ensuring a seamless check-in and check-out experience.
Handle guest inquiries, requests, and complaints efficiently and professionally, ensuring guest satisfaction.
Maintain IHG brand standards in customer service and guest interactions.
Monitor guest feedback and take proactive measures to enhance the overnight experience.
Operations & Management
Supervise and support the night team, including reception, housekeeping, and security staff.
Oversee the completion of the night audit, ensuring all financial transactions are correctly recorded.
Ensure all hotel systems and procedures are followed, including end-of-day reporting and reconciliation.
Coordinate with other departments to ensure smooth operations, including early morning breakfast setups.
Safety & Security
Ensure the safety and security of guests and staff during nighttime operations.
Conduct regular security checks and fire safety inspections.
Act as the hotel’s emergency response coordinator, handling any incidents professionally and in line with hotel policies.
Monitor CCTV and liaise with external security providers if needed.
Team Leadership & Training
Lead and motivate the night team, ensuring high levels of performance and engagement.
Train and support team members in hotel procedures and customer service excellence.
Conduct briefings and ensure clear communication between shifts.
Skills & Experience Required
Previous experience as a Night Manager, Duty Manager, or in a similar leadership role within the hospitality industry.
Strong knowledge of front office operations, night audits, and financial procedures.
Excellent communication and problem-solving skills.
Ability to handle emergency situations and make quick, effective decisions.
Strong leadership skills with experience managing and motivating a team.
Knowledge of Opera property management systems.
Familiarity with IHG brand standards is an advantage.
Additional Information
This is a full-time, permanent night shift role in a 4-on, 4-off shift pattern.
Candidates must have the right to work in the UK. Please note that we do not provide visa sponsorship for the advertised positions.
Competitive salary and benefits package, including IHG employee discounts and career development opportunities.
A minimum of two year of prior experience as Night Manager in hotel is required.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Hospitality
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Night Manager employer: Holiday Inn London - Kensington High Street
Contact Detail:
Holiday Inn London - Kensington High Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarise yourself with IHG brand standards and the specific expectations for a Night Manager role. Understanding these standards will help you demonstrate your alignment with the company's values during any interviews or discussions.
✨Tip Number 2
Network with current or former employees of Holiday Inn or similar establishments. They can provide valuable insights into the company culture and what it takes to succeed in the Night Manager position.
✨Tip Number 3
Prepare to discuss your experience with night audits and financial procedures in detail. Being able to articulate your knowledge and past experiences will set you apart from other candidates.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure situations. This will highlight your ability to lead the night team effectively.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any previous roles as a Night Manager or in similar leadership positions. Emphasise your skills in guest service, team management, and financial procedures.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of IHG brand standards. Mention specific experiences that demonstrate your ability to handle night operations and ensure guest satisfaction.
Highlight Relevant Skills: In your application, clearly outline your strong communication, problem-solving, and leadership skills. Provide examples of how you've successfully managed teams and handled emergency situations in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Night Manager role.
How to prepare for a job interview at Holiday Inn London - Kensington High Street
✨Showcase Your Leadership Skills
As a Night Manager, you'll be leading a team during the night shift. Be prepared to discuss your previous leadership experiences and how you've motivated and managed teams in high-pressure situations.
✨Demonstrate Guest Service Excellence
Highlight your commitment to guest satisfaction. Share specific examples of how you've handled guest inquiries or complaints effectively, ensuring a positive experience that aligns with IHG standards.
✨Familiarise Yourself with Hotel Operations
Brush up on your knowledge of front office operations, night audits, and financial procedures. Being able to discuss these topics confidently will show your preparedness for the role.
✨Prepare for Emergency Scenarios
Since safety and security are crucial aspects of the Night Manager role, think about past experiences where you had to handle emergencies. Be ready to explain your decision-making process and how you ensured the safety of guests and staff.