Holiday Inn London - Kensington High Street

Food & Beverage Assistant

London +1 Full-Time No home office possible

Job Overview
To provide a consistent, professional approach to all guests through the highest standards of product and service. To actively contribute to meeting and exceeding hotel targets.

Duties and responsibilities

Sales And Revenue

To be proactive with contributing to the success of the department
Products and services are explained to the customer at all times to ensure the customer has the best choice available to them.
To ensure all procedures pertaining to revenue capture are up-held at all times

Costs And Efficiency

To minimise wastage at all opportunities
To actively promote an energy efficient culture throughout the department
To ensure all cash/floats procedures are followed by team members: all cash/floats must be counted at the start and the end of the shift and witnessed by a supervisor or manager. This must be recorded in the float/safe book provided and you must complete all relevant information. All the float must be placed in the cash till.

Customer Relations

Positive working relationships are established and maintained with colleagues throughout the Hotel
Customer feedback, both positive and negative are responded to appropriately and efficiently
Information on customer service problems is gathered in order to improve the service offered
A positive personal image is maintained at all times
The needs of the customer are kept in balance with the needs of the organisation
All guests are received and offered assistance in a positive manner at all times

Operational Requirements

To answer all telephone calls in a polite and professional manner
Table bookings are handled according to departmental procedures
Back and front of house service areas and equipment are prepared, maintained and cleared
Bars, dining rooms and function rooms are prepared, maintained and cleared
Assistance is given in the maintenance of food displays
Glassware, crockery and cutlery are cleaned and stored in accordance with Hotel procedures
Cleaning is undertaken within the food and beverage areas as required
Dining areas are prepared according to the requirements of business
Food is served promptly, accurately and according to the standards of the department
Drink orders are taken and served following departmental procedures
Wine orders are prepared, taken and served accordingly
Customer satisfaction is monitored throughout the meal and any remedial actions taken as required
All customer feedback, positive and negative is reported to the Team Manager or Supervisor
Food and drink requisitions from kitchen and bars are dispensed according to Hotel procedures
To adhere to all Health and Safety Requirements as required by Hotel
To adhere to the Food Hygiene Regulations and Licensing Laws
To adhere to the requirements of the Data Protection Act at all times